Mobile Mortgage Specialist - Brantford, Canada - TD Bank

TD Bank

Verified Company

Brantford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work Location:
Brantford, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:

Job Description:

CUSTOMER

Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management
Requires broad general knowledge of all other products in order to identify crosssell opportunities and/or refer customer to internal Bank partners
Provide ongoing comprehensive reviews of clients financial circumstances and create longterm relationships by providing financial planning expertise and ongoing services.
Create a legendary customer experience at every interaction and deliver a positive First Impression by engaging customers in a range of sales, service and informational conversations
Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience
Understand the market and mortgage lending industry within portfolio, to ensure valueadded reporting and analysis is provided to your team and partners while mitigating risk to the Bank
Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products
Ensure customer problems are handled professionally, escalating issues to management when necessary
Refers business to One TD Partners
Build and exhibit sales skills and credit knowledge and partner effectively within TD's employeefocused culture
Work closely with District Manager to make sales calls and conduct monthly coaching sessions

SHAREHOLDER

Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of home financing products, investments and services
Proactively promote TD's image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.
Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies
Understand the market and/or mortgage lending industry within portfolio, to ensure valueadded reporting and analysis is provided to your team and partners while mitigating risk to the Bank
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Protect the interests of the organization identify and manage risks, and escalate nonstandard, high risk activities as necessary
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Complete all compliance training and attestations within required timelines
Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
Support the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
Contribute to a fair and positive working environment that supports a diverse workforce
Participate in team meetings, employee surveys, action planning, and training sessions
Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

Professional role with a focus on providing business development, customer relationship management and/ or sales advisory support within their own area of specialty
Specialized knowledge and understanding of all types of RESL products i.e. mortgages and Flex Lines, services, features and be able to provide expertise on both traditional and specialized deals
Understands key business and customer drivers and processes in the context of own work
Sound knowledge of assigned customers needs, the competitive landscape and broader market factors
Coordinates activities and timelines across multiple teams to ensure customer needs are met
Execut