Customer Success Lead - North York
12 hours ago
Job description
Temporary Customer Success Lead (maternity leave coverage)
Remote – Canada Contract / Fixed-term (March 2026 – FebruaryAbout Circuit
Circuit Virtual Tours is a SaaS platform helping colleges and universities create immersive, accessible virtual campus experiences. Our work supports enrollment, marketing, and student experience teams across North America, and we pride ourselves on building thoughtful products and long-term partnerships with our customers Customer Success is at the heart of how we operate. We work closely with institutions from launch through renewal, ensuring they see real value from their virtual tours and feel supported at every stage. This approach has led to industry-leading retention rates, five-star product ratings on G2 Crowd and category excellence, and deep customer relationships.The role
We are hiring a Temporary Customer Success Lead to provide maternity leave coverage starting in March. This role is responsible for leading the Customer Success function day-to-day, supporting and managing the Customer Success team, and stewarding customer relationships during this period This is a hands-on leadership role that blends people management, portfolio oversight, operational ownership, and cross-functional collaboration.What you'll be responsible for
Customer Success team management
- Lead and support Customer Success Specialists through regular check-ins and coaching
- Support hiring, training, and onboarding of new Customer Success Specialists as needed
- Review and finalize team deliverables including meeting agendas, launch announcements, case studies, and Help Center articles
- Act as a point of escalation for troubleshooting and complex customer questions
- Foster a collaborative, supportive, and high-accountability team environment
Customer portfolio management
- Oversee the health and performance of the full customer portfolio, including goal-setting and planning
- Manage a portfolio of customers as the primary point of contact for meetings, trainings, and ongoing support
- Assign new customers to Customer Success Specialists to ensure balanced and logical portfolio coverage
- Attend analytics review and key customer meetings as needed
- Steward the renewal process across all customers in collaboration with internal teams
- Monitor customer trends and lead initiatives such as webinars, shared resources, data analysis, and best-practice development
- Monitor and triage the shared support inbox )
Customer Success operations
- Own Customer Success strategy, KPIs, and quarterly OKRs during the coverage period
- Maintain and evolve the Customer Success goals and knowledge base, including:
- OKRs
- Project and renewal tracking
- Customer database
- Ensure customer records are accurate and up to date in CRM and customer communication systems
- Plan and delegate content related to Help Center articles, case studies, launch announcements, and blog contributions
- Review monthly analytics dashboards and update configurations as needed
- Serve as the primary point of contact for other Circuit teams on customer-related matters
- Collaborate with Accounting on invoice creation and approvals
Product guidance and feedback
- Review monthly and annual product communications and communicate relevant changes to customers
- Provide structured feedback to the Product team on customer insights, feature requests, and priorities
What we're looking for
- 3 years of experience in a Customer Success leadership or senior CS role within a SaaS environment
- 3 years of experience with people management and coaching skills
- Comfort managing customer relationships, renewals, and escalations
- Highly organized with experience owning operational systems (Notion, CRMs, support tools)
- Confident collaborating cross-functionally with Product, Sales, and Finance
- Excellent written and verbal communication skills
- Experience in higher education, EdTech, or enrollment technology is an asset
Why this role
- Meaningful leadership responsibility with real ownership
- Exposure to a growing SaaS company with strong customer retention
- Opportunity to leave a lasting impact on systems, processes, and customer experience
- Fully remote and flexible work environment
Term & compensation
This is a fixed-term role to cover maternity leave, beginning in March 2026. Compensation will be commensurate with experience.Similar jobs
Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. · • Get training and one-on-one coaching from Academy managers who are invested in your success. · • Grow your business knowledge by using a defined con ...
1 month ago
The University of New Brunswick welcomes applications for the position of Nikanahtpat (Director of the Mi'kmaq-Wolastogey Centre). The Nikanahtpat position is a university wide, five-year term appointment currently reporting to the Vice Provost Learning and Student Experience and ...
1 month ago
Armour is currently hiring a Professional Owner Operator based out of Fredericton NB Why You ll Love Working For Armour We are offering a compelling pay package Industry leading fuel cap program Annual flat rate for insurance Company paid licensing satellite tolls and decals Flex ...
1 month ago
The University of New Brunswick welcomes applications for the position of Nikanahtpat (Director of the Mi'kmaq-Wolastogey Centre). The Nikanahtpat position is a university wide, five-year term appointment currently reporting to the Vice Provost Learning and Student Experience and ...
3 weeks ago
We're looking for Crew Leaders to guide and support our tree planting teams this summer. · ...
1 week ago
Royal LePage is committed to helping you launch your real estate career by providing industry-leading training lead generation and technology you need to accelerate your growth. · ...
1 month ago
We are seeking an experienced HR professional to join the ERP team as a Stream lead in HR/Pay functional area. The successful candidate will possess the following behavioral competencies: Results Orientation, Effective Interactive Communication, Analytical Thinking, Flexibility. ...
1 week ago
The Lead will be responsible for setting an example for the team, taking pride in demonstrating Cherry Hill Programs' values and leading the team to success at their location. They will also perform opening and closing duties, troubleshoot technical issues and assist with trainin ...
3 weeks ago
Resumen del puesto · Bilingual Field Service Technician. · ResponsabilidadesService et réparation d'imprimantes commerciales/de groupe de travail dans des environnements d'affaires. · ...
1 month ago
This is an exciting time for CGI, · and we want you to be part of it. · We are Canada's largest independent information technology services firm, · and we're still growing We're expanding in Atlantic Canada · and we need your skills, enthusiasm, and dedication as part of our team ...
1 week ago
At Compugen we are committed to diversity equity and inclusion We actively recruit from all groups including women Indigenous people persons with disabilities and members of visible minorities We recognize the importance of removing barriers to participation and provide accommoda ...
3 weeks ago
This is a great opportunity to join our CGI team in Fredericton providing leading IT services to our clients. · Manage mid-large sized application management and development projects · Ensure resourcing and performance reviews are completed for people assigned to your projects · ...
1 week ago
The successful candidate must deliver the following to successfully complete the engagement: · Become familiar with the business processes and data associated with the existing Pleasure Craft Licencing (PCL) systems, · as a means of understanding the current needs. · This would i ...
2 weeks ago
As a Wireless Sales Associate you process new activations, upgrades, prepaid plans and close sales on wireless devices and accessories. · ...
1 month ago
Marketing and Lead Generation Development Manager
Only for registered members
We're looking for a Marketing Specialist to join our team and take ownership of all things lead generation: building and executing campaigns, writing great copy, · analyzing performance, · and coaching others to master the process.Competitive $55,000 – $65,000 base salary plus pe ...
1 week ago
Join my team this upcoming summer as a Painter and Marketer. · Painting: Painting a variety of projects throughout the summer which includes interior rooms (Walls, trim and ceilings), exterior painting (wood siding, decks, concrete foundations, brick), and so on. · Customer Servi ...
1 week ago
This is an exciting time for CGI. · We are Canada's largest independent information technology services firm, · and we're still growing. · We're expanding in Atlantic Canada and we need your skills, · enthusiasm and dedication as part of our team..Career growth opportunities · Di ...
1 day ago
About The Job · Primerica a leading company in the Financial Services industry, is seeking ambitious individuals from all backgrounds to join our team of professionals. If you have a passion for helping others achieve their financial goals, are a natural networker, enjoy critical ...
1 week ago
This is a great opportunity to join our CGI team in Fredericton providing leading IT services to our clients. · Development of project proposals, project charters, and project management plans · Ensuring proper change, scope, risk, and expectation management are applied · ...
1 day ago
Inclusion Support Worker in licensed after school program
Only for registered members
TO APPLY: · We thank everyone for applying. We will only make contact with applicants should an interview be desired. Be sure to email both your cover letter and resume. · We are looking for an experienced individual to support an elementary school age child in our licensed after ...
19 hours ago