Funeral Home Manager - Edmonton, Canada - Edmonton Service Centre - Hainstock's Funeral Home & Crematory

Description

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.

Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
• Approve expenditures and invoices. Manage overtime to an acceptable expense.

• Manage the daytoday operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring ontime services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
• Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

• May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
• May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

• Build effective business relationships across the organizations

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

• Funeral Director license as required by state/province law and as prescribed by each state board

• At least Seven (7) years' industry experience with increasing responsibilities
• At least two (2) years' experience guiding staff and communicating expectations
• Prior experience managing people a preferred
• Budgeting and expense control experience preferred

• Ability to work evenings and weekends
• Conversant in industry and financial acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
• Leadership skills and the desire to manage people
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Ability to create clear presentations and data visualizations to assist in decisionmaking and problem analysis
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly selfmotivated
• Professional written and verbal communication skills including public speaking, collaboration, and negotiation
• Proficient working knowledge of HMIS, InfoPort, and CarePoint
• Proficient MS Office Suite skills
• Ability to work nights and weekends