Customer Service Rep - Winnipeg, Canada - FloForm Countertops

FloForm Countertops

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our LOCAL
WINNIPEG BRANCH is seeking a full-time CUSTOMER SERVICE REPRESETNATIVE to join the team

Provides a positive customer experience by qualifying, educating, and selling the customer our products lines

Desired Skills & Experience:

High school diploma with 35 years customer service/office environment experience
Basic computer skills including Microsoft office products and ability to learn other software
Ability to solve problems as they arise
Excellent verbal and written communication skills
Possess strong organizational skills with attention to detail
Enjoy working in a challenging, fast paced environment
Possess a valid Driver's License and clear criminal record check
Basic mathematical skills

Duties and Responsibilities:

Ability to work in a team sales environment
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and complaints and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Participate in inventory
Must be able to stand, sit, and walk for extended periods of time.
Other duties as assigned

- day shift

Monday to Friday 9am 5pm
Competitive wages
Medical and dental benefits
RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our Customers the best countertop purchasing experience available.

"

Should this opportunity be of interest to you, contact us today

TOLL FREE or submit a resume.

We look forward to meeting you
**We are an Equal Opportunity Employer.