Hotel Operations Manager "hotel Manager" - Vancouver, Canada - Walnut Beach Resort

Description

Report to General Manager, the Hotel Operations Manager "Hotel Manager" is responsible for hotel (resort) operations by leading, coaching, and mentoring hotel/resort associates, while ensuring the maximization of revenues, through the development of a strong service culture that displays the values and vision of ATLIFIC HOTELS and the Walnut Beach Resort.

In collaboration with General Manager, sets the strategy and vision for the hotel/resort and inspires a culture of excellence while driving industry-leading guest experiences and financial performance.

• Supports the General Manager in implementing brand, hotel and Atlific standards including property condition, cleanliness and quality of product and service.
• Analyzes property operations on a daily, weekly and monthly basis.
• Along with General Manager, participates in the hotel's / resort's Leadership team.
• Ensures written Standard Operating Procedures are being reviewed and followed.
• Executive Operating Standards delivery and communication to the leaders with strategies for areas to develop and improve.
• Reviews Guest Satisfaction Survey results constantly, facilitates the follow up on guest feedback & reviews in in a timely manner and develops action plans to proactively address guest dissatisfaction issues.
• Understands and support the Strata requirements of our Owners, Strata & Rental Pool Association Boards.

• Cultivates an open dialogue environment which encourages associates suggestions and involvement.
• Ensures coverage in time of manpower shortage, emergency situations, illness and vacation.
• Continuous coaching and mentorship of operations leaders.

• Analyze and identify financial opportunities including, but not limited to cost controls, productivity levels and revenue generation.
• Supports General Manager with the annual hotel strategic planning process, operating budget, marketing, revenue management and capital plans.
• Supporting the General Manager, maximizes Net Operating Income through effective execution of management, General Accepted Accounting Principles management, customer service and effective cost controls.
• Performs and supports accounting functions as required.

• Creates a strong service culture in the hotel and maximizes Guest Engagement Index.
• Assists with Performance Management reviews of associate and annual employee satisfaction survey (ESI).
• Assists in hotel's recruitment efforts, supervising and guiding department managers in the efficient operation of their respective areas.
• Maximizes Executive Operating Standards through strong leadership, HR Policies and effective practices.
• Ensures the health and safety protocols area adhered to for our guests and associates.
• Ensures Local, Provincial and Brand compliance with Health and Safety regulations.

• Business or Hospitality Certificate/Diploma/Degree or equivalent work experience.
• Proven leadership and management skills in a hotel environment.
• 10 years' experience in progressive management roles including both Rooms Division & extensive F&B knowledge.
• Previous General Manager, Assistant General Manager or Director of Operations experience.
• Strong organizer, set priorities, plans, and delegates responsibility.
• Excellent communicator.
• Experience with mentorship, coaching and training.

• Dental care
• Discounted or free food
• Extended health care
• Tuition reimbursement
• Vision care

• Day shift
• Evening shift
• Holidays
• Weekend availability

• Bonus pay

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)