Sales Executive - Toronto, Canada - Marriott International
Description
Additional Information Mat leave contract - 18 months, Group and Entertainment
Job Number
Job Category Sales & Marketing
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Hook, Line, and Sinker—a mastered craft for the Sales Executive of W Toronto Under the guidance of the Director of Sales and Marketing, as the Sales Executive (Entertainment & Group), you will steal the scene at every chance you get to drive sales and showcase what we are all about.
CANDIDATE PROFILE
Education and Experience
Preferred:
Required:
- High school diploma or GED; 4 years experience in hotel or travel industry related sales & marketing.
- 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in hotel or travel industry related sales & marketing.
CORE WORK ACTIVITIES
Managing Sales Activities
- Handles customer inquiries and acts as the onproperty liaison for assigned market segments.
- Achieves sales revenue goals by responding to incoming opportunities for the property that are within the predefined peak room parameters.
- Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Achieves sales revenue goals by actively upselling each business opportunity to maximize revenue opportunity.
- Partners with the sales team to identify new business and achieve personal and property revenue goals.
- Develops sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a sales/marketing plan addressing revenue, customers, and market.
- Assists with selling, implementation, and followthrough of sales promotions.
- Attends pre
- Provides accurate, complete, and effective turnover to Event Management.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
- Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for sales opportunities.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior
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