Process Owner, Service Asset - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 186670

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Looking for a hybrid role? We have the job for you Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries.

The IT Service Management (ITSM) department is the centre of excellence responsible for Process, Governance, and operations of key ITSM practices globally.

The role:

You will be an integral part of our ITSM Process team, designing, governing, and leading our Configuration Management and IT Asset Management capabilities to allow for effective management and governance of the Bank's technical topologies, asset inventories and related compliance disposition.

Is this role right for you?

You are a skilled influencer and enjoy building relationships across crossfunctional teams.
You thrive on problem solving to design solutions for business problems within your domain.
You enjoy working with distributed teams to influence strategy, tactics, and execution of configuration management and IT Asset Management.
It's in your DNA to partner crossorganizationally and drive improvement.
You are keen to provide strategic insights & practical recommendations.
You take pride in managing deliverables independently and with a high degree of efficiency.
You are highly efficient in developing & managing related Key Performance Indicators (KPIs) and reporting.
It's natural for you to lead teams, either directly or through matrixed relationships.

Do you have the skills that will enable you to succeed in this role?

You possess strong communication (verbal/written) skills to convey technical information to both technical and nontechnical audiences. The same in Spanish is an asset.
You have at least 5+ years of professional working experience in a senior leadership capacity that focus on IT Service Management. Doing this in the financial services industry, and specifically in the banking sector is highly desired.
You have at least 7+ years of professional working experience in implementing, leading, and operating Configuration Management and IT Asset Management at or for large organization(s) numbering 50,000+ employees.
You can demonstrate significant experience in designing/building/operating ServiceNow's Configuration Management Database (CMDB) & related data model.
You're selfmotivated, independent, and a strategic thinker.
You have exceptional analytical, conceptual thinking, and problemsolving capabilities.
You can adapt to working in a fastpaced, collaborative team environment.
You have strong applied knowledge of ITSM disciplines and frameworks, specifically IT Infrastructure Library (ITIL).
You must have attention to detail and a commitment to delivering highquality results.
You have a university degree, preferably in Engineering, Computer Science, or in a related field.
At a minimum, you have completed the ITIL Foundation certification, v.3 and/or v.
An asset to have ServiceNow certifications in ITSM and/or SAM and/or HAM and/or Discovery and/or Service Mapping.

What's in it for you?

You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We foster an environment of innovation and continuous learning.
We care about our people, allowing them to design how they work to deliver amazing results.
We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
As a part of our Hybrid Work Model, when required to be onsite, our primary office in downtown Toronto is:
Renovated with a design focus on enabling collaboration through both environment and technology.
Located near the TTC's Line 1 King subway station & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC's King 504 streetcar line.
Just minutes from the Gardiner Expressway & the DVP.
Home to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

scotiatechnology

LI-hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas