Director, Cloud Technologies - Burnaby, Canada - Provincial Health Services Authority

Description

Director, Cloud Technologies

Business Management (Core)

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of HSSBC safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Provincial Director, Customer and Business Services is responsible and accountable for the provision, management and support of Customer and Business Services including business and financial management and customer service. Reporting to the Chief Technology Officer, the Provincial Director leads a team of managers and highly specialized technical staff by building the strength of the team, developing, promoting and maintaining effective relationships and ensuring consistency and standardization of policy, practices and service delivery. The Provincial Director is a member of the HSSBC Technology Services senior leadership team and as such contributes to the overall strategic planning of a shared Technology Services solution within healthcare across the Province. Collaborates with other Provincial Directors within HSSBC Technology Services to ensure operational excellence and the establishment and implementation of goals and objectives that align with the vision, mission and strategic plan of both HSSBC and the PHSA.

What you'll do

• Contributes to the strategic direction of the shared Technology Services for healthcare within the Province as a key member of the HSSBC Technology Services senior leadership team, participating in the development and implementation of policies and procedures, planning of new initiatives, identification of emerging issues and opportunities, and the development of long term directions, priorities and strategic goals.
• Develops, implements and supports strategic and operational plans for Customer and Business Services portfolio.
• Plans, develops, and manages Customer and Business Services operating and capital budgets, allocates resources, and delivers services within budget that supports the accomplishment of goals and objectives provided in the strategic plan.
• Ensures that human resources plans within the portfolio include retention, recruitment and development strategies in collaboration with key partners and stakeholders and that the overall Workforce Plan is aligned with PHSA and HSSBC strategic plans and HSSBC Technology Services goals and operating plans. Leads a team of managers and high specialized technical staff and ensures that the staff are engaged and connected to the goals and operating plans.
• Performs ongoing system/ process reviews in conjunction with other HSSBC and Health Authority decision makers to maximize HSSBC Technology Services' efficiency and effectiveness.
• Works with a wide variety of external stakeholders from IMITS, Ministry of Health, to Health Authority CIOs and their direct reports to deliver solutions that drive shared solutions balancing cost, quality and risk.
• Partners with external vendors to provide required solutions to meet identified needs.
• Provides leadership to enable a robust operational environment through continuous improvement of HSSBC Technology Services processes and practices supported by performance measurement and benchmarking.
• Manages contract negotiations and vendor relationships.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master's degree in Computer Science, or Business Administration with a focus on business/financial management and customer service and ten (10) to fifteen (15) years of experience in progressively more responsible roles managing multiple large, cross-functional teams and/or projects in a large scale multi-site organization.
• Proven experience in leading business/financial management and customer service.
• Demonstrated ability to function effectively in a highly dynamic fast paced, continually changing environment.
• Demonstrated ability to lead, manage and develop others.
• Demonstrated ability to lead through influence with a wide range of stakeholders.
• Ability to work in a complex out-sourced/shared services/matrixed organization.
• Ability to understand the inner workings of government, the Ministries of Health, the health authorities and related organizations in terms of structure, process and players.
• Ability to negotiate and conclude inter-provincial service agreements.
• Demonstrated ability to manage financial resources appropriately and establish financial controls.
• Ability to manage a number of projects/initiatives simultaneously.
• Strong communication and business relationship skills.

Skills & Knowledge

• Understanding of various reports including Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous Cultural Safety and anti-racism.
• Collaborates with peers to ensure ICS lens applied holistically through department as whole
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $137,035 - $196,988 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: Monday to Friday)
Requisition # 161987E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of April 4, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at or Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.