Operations Manager- NOC - Toronto, Canada - ONxpress Operations Inc.

    ONxpress Operations Inc.
    ONxpress Operations Inc. Toronto, Canada

    1 week ago

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    Description

    Job description

    Accountability
  • Leading ONxpress staff in the performance of their duties through normal and disrupted operational situations, in support of the Metrolinx NOC authority.
  • Supervising, monitoring, and supporting staff to ensure that all regulations, rules, and Standard Operating Procedures are adhered to.
  • Continuously monitoring and documenting existing, new and developing events and incidents.
  • Implementing and adhering the Plan of the Day Process.
  • Providing suggested revisions to the NOC Plans and Procedures to contracting authority.
  • Proactively maintaining a high level of situational awareness across the network and ensuring that all communication and debriefs are conducted in an accurate and timely manner.
    • Responsibility:
  • Supervising all ONxpress activities and staff in the NOC Centre.
  • Managing emergency situations and other unexpected events and limiting their impact to railway operations in close collaboration with Metrolinx.
  • Activating and escalating formal incident management in close collaboration with Metrolinx.
  • Overseeing the accurate and timely reporting of delays and identifying ways to reduce them.
  • Preparing and providing the Daily Operating Notice.
  • Taking actions to identify, address, and report all safety hazards, risks, or behaviors.
  • Leading a small team of controllers.
  • Managing ONxpress NOC staff competency.
  • Identifying sub-standard performance and implementing employee improvement plans.
  • Holding ONxpress NOC staff accountable through training, coaching, and disciplinary action when required.
  • Ensuring actions taken by the NOC are aligned with regulatory/legislated requirements, SOPs, corporate policies, and customer expectations.
  • Developing, updating, and integrating the NOC Standard Operating Procedures.
  • Developing, implementing, and facilitating Contingency Plans for the management of Degraded Operations.
  • Conducting investigations and recommending corrective action.
  • Conducting briefings before shifts and after incidents.
  • Reviewing incidents, analyzing deviations from procedures, and suggesting proposals for improvements.
  • Assisting in the preparation of SOPs and operational rules.
  • Providing support as a Subject Matter Expert to assist in the preparation of training programs and contributing to training delivery.
  • Guiding the decisions and actions of the ONxpress NOC team to provide the best possible passenger experience while also positively impacting Key Performance Indicators (KPIs).
  • Representing ONxpress in daily regional transportation coordination meetings and other meetings requested by Metrolinx.
  • Submitting a daily operations summary of the immediately previous day (the "Daily Operations Summary") and the Weekly Operations Report.
  • Reviewing and submitting 48-hour reports following an incident.
    • Experience:
  • 8+ years of relevant experience in rail operations, public transportation, and/or an operations control center, with at least 5 years in a supervisory or leadership role.
    • Education:
  • Technical or transportation related professional degree, or a combination of education and experience that will enable the candidate to be successful.
    • Certifications or Designations:
  • IMS 100, 200, 250 and 300.
  • CMREA.
  • Canadian Rail Operating Rules (CROR) certification is encouraged.
  • Driver's license class G.
    • Competencies & Skills
  • Must be able to work irregular shifts, alternate shifts, including, weekends, and nights and holidays, as required; Ability to work in a fast-paced high stress and safety critical environment.
  • Ability to deliver training to staff members as required.
  • Demonstrated ability to make safety- and time-sensitive decisions and prioritize complex tasks.
  • Excellent communication skills (verbal/written) with the ability to communicate clearly in English under stressful, safety-critical incidents. Experienced level of team coordination skills.
  • Ability to conduct performance discussions with direct reports.
  • Experience overseeing and coordinating multiple aspects of transit operations.
  • Ability to handle high-pressure situations and remain calm and focused under stress.
  • Demonstrated ability to prioritize tasks and make decisions in a timely manner.
  • Analytical, critical thinker with the ability to solve problems and make rapid, safety focused decision.
  • Ability to identify safety hazards and take appropriate action to mitigate risk.
  • Knowledge of Fatigue Management principles and ability to mitigate potential risks associated with fatigue.
  • Understanding of Lean Management & Continuous Improvement.
  • Excellent knowledge of MS Office applications and the ability to gain competence in job-specific software applications.
  • Labor Laws, Union Agreements and Occupational Health and Safety regulations.
  • Usage of Operational IT Systems.
  • Usage of UHF Radio.
  • Excellent knowledge of Passenger Rail Transit including operations and maintenance.