- Excellent communication (both verbal and written) and customer service skills.
- Excellent knowledge of Network Operating systems and IP Network Topology.
- Excellent organizational, analytical reasoning, problem-solving, and diagnostic skills.
- Excellent knowledge of ITSM principles.
- An additional 14% pay in lieu of benefits
- After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
- Hybrid-work program for eligible positions
Network Operator - Burnaby, Canada - Simon Fraser University
Description
Union/Affiliation: C.U.P.E. Local 3338Pay range: $32.32 hourly plus 14% in lieu of benefits SFU Department Descr: IT Services - Network Operations
Position Grade: 9
# of openings: 1
Biweekly Hours: 70
Who We Are
As part of the IT Infrastructure Services department, the Network Operations Centre (NOC) installs, maintains and supports the networking and Wi-Fi systems for the University. Situated in the SFU Burnaby Data Centre, the NOC team also provides support for the electrical, cooling and building management systems used by both the SFU administrative and research computing systems.
About the Role
The Network Operator receives, prioritizes, responds to, and documents requests and trouble tickets related to data communication problems on the University's customized institutional network supporting 15,000 workstations and 100 computer servers for a community of 25,000, as well as voice systems, security systems, and 40 remote departmental computing environments on a switched broadband network connecting the University's three campuses and Data Centres. The incumbent also monitors the security, infrastructure, and operation of the University's Data Centres; processes moves, additions, and changes to network connections and assists with moves, additions, and changes to servers and equipment; conducts network tests; troubleshoots first level network problems; configures switch ports; modifies network configurations; and maintains the safety, security, organization, and cleanliness of the Data Centres. The Network Operator is a member of a 24/7 coverage team covering day, afternoon, night, and weekend shifts.
Qualifications
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
Additional Information
The assignment end date is April 4, 2025
Days/hours of work are 3 x 10 hour and 4 x 10 hour shifts within a 7:00am to 11:00pm Monday to Friday, and 9:00am to 7:00pm weekend schedule.