Service Advantage Analyst - Mississauga, Canada - PepsiCo

PepsiCo

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview
The Service Advantage Analyst role is the liaison for PepsiCo Service Advantage Customers and Alternate Service Providers.

The SA Analyst is accountable for account maintenance, service order entry, service escalations, equipment move entry and managing reporting/tracking tools in PBC and FOBO territories.

Responsibilities

Major Task Responsibilities and Key Accountabilities:

Responsible for account maintenance
Submit Customer COF creation Requests to Masterfile.
Opens and Close Customer Owned Receiving Orders (CORO) in SCOPE.
Uploads and moves equipment.
Maintains customer data and move tracking.
Assists the Service Advantage Sales Representative with reporting tools and data driven insights.
Dispatches service orders to the DOL as needed, also provide coaching the end users on PES Website.
Provides SA service updates to SA customers via established tracker tools.
Monitors work orders for service compliance and engages service providers for resolution.
Manages customer projects from order creation to order close, including producing weekly status reports and cost analysis reporting
Works with Third Party service providers to ensure work complete when bottler denies service
Maintain APS wiring and customer relationships in CETS and APS
Enter APS orders for bottler payment
Monitor and assist Finance to Resolve late payments, account debits, credits APS open orders and order closure
Drive reporting and analysis around ASP (KPI's, billing and account reconciliation)
Maintains SA team training documents and supports Inbound training
Uploads SA customer Alerts
Create reporting as needed using CETS, BO and Microsoft Excel

Responsibilities

Basic Qualifications:

HS Diploma or Equivalent
46 years of previous customer service experience
Willingness to work flexible work hours.
Intermediate to Advanced Microsoft Excel/Word Skills
Strong Project Management Skills, Including Organization and Execution
Organizational skills to manage multiple concurrent priorities
Strong communication skills, verbal and written
Ability to build strong working relationships with diverse customers, service providers, and colleagues
Ability to remain professional with upset and difficult to handle internal and external customers
Strict attention to detail, ability to balance numerous tasks and meet tight deadlines
Flexible to a changing environment

Preferred Qualifications: