Business Process Lead - Burnaby, Canada - City of Burnaby

Description

Business Process Lead


Competition No:

Duration:
Temporary Full Time


Salary:
$89,901 - $93,867 - $97,833 - $101,799 - $105,766/year

Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM (Nine-Day Fortnight)

Last Updated: 3/14/24

As the third largest City in British Columbia, the City of Burnaby is committed to creating and sustaining the best quality of life for our entire community. As a City, we provide facilities and services that support a safe, connected, inclusive, healthy and dynamic community. With this in mind, comes great responsibility – we seek likeminded individuals who are passionate about the community, work with integrity and respect, and are innovative when it comes to the work and services Burnaby provides to our citizens.

Are you an experienced professional with strong change management skills, solid customer service background, and a self-starter? Have you ever wanted an opportunity to be at the fore front of change, and blaze your own trail to success? Our Business Process Lead position might be just what you're looking for

This is an opportunity under the Office of the CAO, within the Customer Service Centre, reporting to the Senior Manager, Customer Service Centre.

As the Business Process Lead, you will be responsible for fostering positive change and the development of a culture of continuous improvement within the City of Burnaby.

You'll have the drive to implement process excellence; lead, consult and participate in business transformation and process optimization projects across a wide range of the City programs.

With your passion for Business Processes, you will have the opportunity to conduct analysis, handle value stream mapping, have exposure to using process review methodologies, identify relevant KPIs, and develop future state recommendations and implementation plans.

You will take the lead on evaluating, reviewing and designing processes to optimize business outcomes; performing cost-benefit analyses; identifying gaps in resourcing, knowledge, business enablement tools and organization process assets.

This position will allow you to part take in confidential planning, make recommendations about organizational reviews and restructures, while supporting activities that enable the organization to adopt and sustain process change.

As an engaging leader, you will collaborate with other City departments; complete multiple projects within established deadlines; facilitate decision-making for various City personnel; present opportunities for improvements to process owners, with objectives to obtain agreement on an action plan; manage and review data to determine the outcome and results of implemented improvement initiatives; and represent the department at grievance hearings, arbitrations and labour management meetings.

Performs related work as required.

Qualifications include a Bachelor's Degree in Business Administration, Commerce, Computer Science, Engineering, Statistics or a related discipline, and four years of related experience in business process analysis, or, an equivalent combination of education, training and experience.

As a Business Process Lead, you will be well versed in process mapping; Freedom of Information and Protection of Privacy Act (FOIPPA), Business Analysis, Change Management, and Project Management methodologies.

You will have thorough knowledge of municipal operations and service delivery methodologies.

This position will require you to have the ability to establish and maintain effective working relationships with a variety of internal and external contacts; understand, research, analyze, interpret and provide guidance on topics related to the role; manage and adapt to a variety of competing deadlines within time and budget parameters.

With your expertise you will have the ability to deliver practices which focus on continuous improvement in the activities of the department; recommend solutions to business problems based on strategic and analytical problem solving; and supervise and manage staff.

Additionally, you will utilize an equity, diversity and inclusion lens to deliver on your tasks.

You should also be equipped with the skills to use various software applications systems, data analytics and dash boarding tools and MS Office Applications.

You are a proactive, self -starter that has a passion for optimizing processes and delivering service excellence. A Driver's Licence for the Province of British Columbia is required.

This is a temporary full time position until December 31, 2024.

Please submit your application no later than Monday, March 25, 2024.

Copies of relevant professional certificates or degrees will be required at the time of the interview.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.

Please contact People and Culture at if you do not receive a confirmation email within one hour of submitting your application online.

We thank all candidates for applying, but only those short listed will be contacted

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