Bilingual User Support Representative - Victoria

Only for registered members Victoria, Canada

4 weeks ago

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Job summary

The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes claim related questions and basic technical issues regarding the Participant Portal via telephone and Secure Message.

Responsibilities

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information

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