Manager, Centre Operations - Toronto, Canada - WS Audiology Americas

WS Audiology Americas

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearCANADA bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide sustainable and meaningful solutions.

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What it's all about:

What we offer you:

Competitive compensation package
Comprehensive, employerfunded benefits package
Healthcare spending account
RRSP program + employer matching
Paid vacation and personal days
Education assistance program
Annual health & wellness benefit program
Mentorship and development opportunities

What you will do:

Create and maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level (eg. schedule management, patient recall process, patient database and files)
Provide operations support for companywide initiatives such as new product launches, toolkit additions, pricing updates, etc.
Understanding industry changes and implications to centre operations
Documenting centre needs and risk analysis to support project management in executing successful centre relocations, buildouts, and closures
Maintain constant communication with centre teams and managers to understand opportunities in various regions
Lead, motivate, and support organization on new initiatives/projects
Partner with crossfunctional teams to improve systems and processes
Other related duties as assigned

What we are looking for:

Degree or in Business, Operations or a combination of education/experience
2 years of demonstrable success in an operations manager role
Proven ability to build strong relationships with internal/external customers and other stakeholders
Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, leadership, suppliers, customers, etc)
Strong organizational skills with the ability to work under pressure, prioritize, and manage time efficiently
Strong Excel skills and proficiency in the MS Office Suite products
Ability to work independently and identifying priorities, shifting as needed
Industry experience a strong asset as well as understanding industry trends

Job Types:
Full-time, Permanent

Salary:
$78,000.00-$90,000.00 per year