Summer Student - Greater Toronto Area, Canada - Avantor

Avantor
Avantor
Verified Company
Greater Toronto Area, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Summary:


What we offer you:
The Customer Service Representative role is fully remote, so you get to work out of the comfort of your home

  • Comfort of your own home anywhere in Canada
  • Technology/Equipment provided by Avantor
  • Competitive pay

What you'll need:


Wired internet with speeds meeting 10Mbps download and 4Mbps upload (if multiple devices are using internet during your working hours, add 5Mbps download and 2Mbps upload to the baseline, per device used).

Have a designated workspace that is distraction-free and allows you to give your full attention to the customer during your shift.

Qualifications include

  • English verbal and written required
  • High School diploma is required, must be returning to school in fall of 202
  • Intermediate PC skills required; must be able to work in multiple systems concurrently, utilizing multiple monitors
  • SAP, Salesforce, or other CRM tool experience preferred.
  • 13 years applicable experience in customer service type role is preferred

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

What you'll do:


Customer Service Representative is responsible for processing customer purchase orders, resolving order-related issues, handling internal and external customer inquiries, cross referencing products and offering substitutes to increase revenue, expediting shipments, and communication with suppliers, customers, and sales representatives.

Customer Service Representatives serve as a liaison with all parties to enable sales growth.

Job Duties include

  • Owns the customer request and experience from initiation to conclusion.
  • Processes, via computer, all customer requests. Utilize multiple and often complex systems, programs, on dual monitors in order to research information.
  • Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides highlevel, quality service, closely aligned with sales, to enable sales growth.
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards
  • Follows up with sales, suppliers, and customers on any outstanding issues.
  • Looks for opportunities to provide solutions.
  • Makes recommendations on areas for process improvement.
  • Make decisions based on policies and past precedence, seeking guidance as necessary.
  • Performs other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)

  • High school diploma required; Bachelor's degree a plus
  • 13 years applicable experience in a customer relationship type role (sales, call center, etc.)

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

  • Strong communication skills, both verbal and written
  • Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently
  • Proven problemsolving skills and resourcefulness
  • Ability to manage multiple priorities in a fastpaced and complex environment
  • Good organization and time management skills
  • Attentive and active listening abilities
  • Ability to maintain composure and positive attitude during difficult times
  • Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors
  • Familiarity with SAP system helpful

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)


Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required.

Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.


DISCLAIMER:


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity empl
More jobs from Avantor
See all jobs of Avantor