Client Management Associate - Toronto, Canada - StoneX Group

Description

The StoneX Payments business provides large, international institutional clients with access to bespoke FX and cross-border payment services in 140 local currencies and 180 countries.

The StoneX Payments team is in search of a business development manager to expand its coverage of customers in the North America region.

This role will examine and evaluate the near and long-term needs of the business and work with senior management to grow our client business in key segments.

• Provide a highquality, proactive customer service experience
• Provide first level response and problemsolving resources to clients
• Assist clients with managing and resolving issues with their payments or systems
• Assistance with integration of IT systems (API, FIX, customized solutions)
• Participating with onboarding process of new clients
• Assistance with designing training and informative procedures on the Global Payments systems and products available
• Help to design processes and procedures to deliver a high quality of service to our banking clients
• Assist internal teams with communication of the products available along with live or web training as needed
• Travel client visits and events
• Track and report on customer service metrics for clients
• This list of responsibilities may not be allinclusive and can be expanded to include other duties or responsibilities as needed

• Undergraduate degree in commerce, finance, technology, or a commensurate work experience in a relevant field.
• 35 years of relevant experience in FX payments or similar roles within the financial services industry.
• Strong understanding of the crossborder payments sector, including ACH and RTGS systems, AML/KYC regulations, risk management, and emerging payment technologies.
• Ability to multitask and effectively prioritize workloads and manage multiple streams of work simultaneously.
• Superior analytical, problemsolving, and decisionmaking abilities with a handson approach to relationship management.
• Outstanding communication and presentation skills, with the ability to articulate complex ideas clearly and succinctly.
• A resultsdriven mentality with a proven track record of achieving product and business goals.
• Ability to thrive in an increasingly global, highspeed, dynamic, and regulated environment with a strong adaptability and meticulous attention to detail.