Technical Support Analyst, IT Transformation and - Toronto, Canada - CIBC Mellon

CIBC Mellon

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting.

We are passionate about providing exceptional client service backed by our culture of innovation and success.

Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals.

We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

Position Overview:

Responsibilities:

Identifies root cause of technology issues and takes action to eliminate recurrence.
Evaluates service/technology requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action. Escalates more complex issues / concerns, along with alternative recommendations for resolution to next level.
Collaborates with other support resources in the development, maintaining, testing and implementing of new system modules, macros, scripts and ensuring they are in full compliance with corporate standards
Liaises directly with internal Information Technology employees and vendors, participates in departmental meetings/presentations and takes the lead on technology issues and developing sustainable solutions.
Maintains technology systems or components ensuring that functionality aligns to CIBC Mellon standards and business requirements.
Supports project implementations (e.g. client conversions and onboarding) as required
Provides coaching and guidance to less experienced team members, sharing knowledge and experience as required
Performs other duties as assigned

Qualifications:

Production controlKnowledge and utilization of production scheduling, control procedures and maintaining of processing service deliverables.
Problem solvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
Managing Multiple PrioritiesAbility to manage multiple concurrent objectives, projects, groups or activities. effective judgment in prioritizing and time allocation.
Written CommunicationsAbility to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
Oral CommunicationsAbility to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language it includes tone, style and structure.
Interpersonal RelationshipsKnowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
47 years Technology/Application Support Experience.
Expertise in generating reports/queries using standard tools.
General understanding of the CIBC Mellon business and overall financial industry.
Required experience/knowledge of custodian asset services such as fund accounting/recordkeeping/custody.
Based on business needs, this role requires the incumbent to be available during nonscheduled work hours.

CIBC Mellon's Values:

Get it Right Every Day:
Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre:
Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family:
Challenge, empower and recognize your colleagues

Take Ownership:
Speak up, speak out, and make things better