Bilingual Customer Service Specialist - Ontario, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Ontario, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THE ROLE

The PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls.

They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and Services.

They may also contribute to other activities as necessary to support the Patient Support Services Team.

A DAY IN THE LIFE

Respond to callers looking for information about services provided by BSRx and Patient Support Services
Understand callers needs and provide direction as to the appropriate Bayshore offering
Providing effective and efficient service over the telephone
Educate prospective Patients, Prescribers and clinics about BSRx Services
Assist with production of daily reports as required
Support outbound calls for the PSS Programs when required
Provide information to patients, prescribers and other HCPs as needed concerning the status of Reimbursements, visit scheduling or any other information necessary concerning their Bayshore Services
Assist with administrative duties as necessary
Support internal/external audit process
Escalate calls as necessary based on defined process
Manage flow of information
Complete other tasks as required by BSRx Management

Job Qualification

WHAT YOU BRING TO THE TEAM

Experience within a call centre/customer service environment
Experience with use of computers within a Windows environment
Experience within a healthcare environment
Fluent in English and French is required
Ability to work under pressure
Ability to work independently within a team environment
Excellent interpersonal and communication skills
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID19 vaccine or combination of COVID19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single

- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis._
- _