Operations Excellence Manager - Toronto - Groupe Compass Quebec ltée.

Description

Join to apply for the Operations Excellence Manager role at Groupe Compass Quebec ltée.

Benefits

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
• The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. We'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Job Summary

As an Operations Excellence Manager, you will drive operational excellence across corporate hospitality services, improving quality, cost, safety, and guest experience. You will lead cross-functional initiatives that streamline, reduce waste, and lift service standards across food and beverage, events, and guest services. You will design and own KPIs, coach teams on continuous improvement, and ensure regulatory and company standards are met.

Responsibilities

• Lead operational assessments to map processes, find bottlenecks, and identify cost, quality, and speed improvements
• Design, deploy, and sustain lean and continuous improvement initiatives, with clear charters, owners, and success metrics
• Build and maintain KPI dashboards for service quality, productivity, cost, safety, and guest satisfaction, and drive action from insights
• Standardize best practices and SOPs across sites, ensuring compliance with health, safety, sanitation, allergen, and record-keeping requirements
• Partner with culinary, catering, retail, and guest services to optimise labour, menu or service workflows, and event execution
• Run pilots, track benefits, and scale validated improvements across multiple locations
• Support annual planning and forecasting with data-driven targets; monitor results and course-correct with site leaders
• Coach managers and front-line teams in problem solving, root cause analysis, and change adoption
• Integrate sustainability considerations into daily operations and event planning
• Prepare clear progress updates for leadership, highlighting impact, risks, and next steps

Qualifications

• 5+ years in operations improvement, hospitality operations, or a related field with measurable results in service, cost, and quality
• Strong command of continuous improvement methods and practical change management
• Experience using methodology from Lean Six Sigma or Kaizen
• Financial acumen, including labour and cost control, benefits tracking, and ROI communication
• Proven ability to translate data into decisions
• Experience building and reporting on KPIs and health metrics
• Strong stakeholder skills, able to influence without authority and work across functions and sites
• Knowledge of hospitality standards, including food safety, sanitation, and allergen controls
• Clear communicator, organised, and comfortable in a fast-paced environment; able to prioritise and deliver

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact - for further information.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Food and Beverage Services

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