Manager, Merchant Services - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

Application Deadline:
March 25, 2024

What is the opportunity?

In this role the Manager, Merchant Services & Agile Labs will effectively manage processes and activities for greater efficiency and integration across the Merchant Services business including implementation and management of controls (product, risk, compliance), and provide Product Owner assistance on Agile Lab initiatives which support the drive to meet annual product performance goals and achieve key performance indicators.

This role will provide support on Merchant Services projects and initiatives as directed by the Director. Merchant Services.

What will you do?

Attend Agile Lab ceremonies and related meetings providing guidance and clarification as needed. Contribute to continuous improvement/ lessons learned sessions. Resolve Labrelated issues and conflicts, and escalate to Product Owner where required
Support the Product Owner to identify product requirements for the development team. Communicate with the development team to explain the product features to be implemented
Support Project Managers and Business Analysts with definition of epics and initial stories
Manage and prioritize the product backlog in consultation with Product Owner. Translate product manager strategies to development tasks, creating highlevel requirements (stories) as needed, ensuring they meet customer requirements
Support reprioritization of stories to ensure alignment with Merchant Services priorities while optimizing Lab resources' allocation
Ensure Project Manager maintains the delivery roadmap with forecasted dates aligned to Lab priorities.
Support change management activities with relevant stakeholders as required
Attend planning and status meetings with suppliers as needed to speak to impact of new and ongoing initiatives on planned work priorities
Support Director, Merchant Services with annual product planning activities.
Manage changes to Merchant Services product risk and compliance by developing, updating and ensuring alignment with product procedures that may support change as a result of Lab priorities. Ensure adherence to RBC policy and procedure library (PPL) guidelines as well as card network operating regulations and standards to protect licensing arrangements.
Support daytoday management of Merchant Services business as directed by the Director, Merchant Services.
Support Merchant Services and Agile Lab communication activities including development and updating of communications.

What do you need to succeed?

Must Have:

University degree with a business orientation or minimum 3 years related experience.
Proven leadership, facilitation and team building skills
Excellent communication skills (listening, understanding and responding)
Welldeveloped interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation with internal and external partners at all levels
Strong analytical and problemsolving skills
Proven organizational and selfmanagement skills.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to do challenging work and directly influence strategy

Job Skills
Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Project Management, Results-Oriented

Additional Job Details

Address:

7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN

City:

Port of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
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We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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