Business License Coordinator - Grande Prairie
1 day ago
Job description
The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.
Our Development Services Department is looking for a dedicated Business License Coordinator to join the team for a term specific opportunity.
Issue and renew all business licenses in accordance with the Business License Bylaw.
Review applications for completeness, accuracy, and compliance; follow up with applicants to obtain missing information or clarify requirements.
Coordinate required interdepartmental reviews with Inspections Services, and Development Services to confirm zoning, and regulatory compliance.
Maintain and update business license records within City data management systems, ensuring accurate and current information for internal use and external reporting.
Manage the online business licensing portal, including troubleshooting issues, supporting user navigation, and suggesting improvements to enhance efficiency.Provide clear, professional customer service to applicants, business owners, the public, and internal departments through in‑person, phone, and email interactions.
Respond to inquiries and complaints, providing guidance on licensing requirements, bylaw interpretation, and relevant regulatory obligations.Prepare business licensing data and statistical reporting for Economic Development, internal dashboards, and Council/Committee requests.
Participate in inspections when needed to verify compliance with bylaws, safety standards, or license conditions.
Collaborate with external agencies such as AGLC, RCMP, AMVIC, Service Canada, and Alberta Government Services when licensing matters intersect with their regulatory roles.
Serve as the subject matter expert on business licensing bylaws, procedures, and legislation, providing guidance to internal staff.Qualifications
Post-secondary education in Office Administration or Business Administration, or an equivalent combination of education and experience.
2–3 years of experience working in a municipal government environment, with exposure to regulatory or licensing functions considered an asset.
Strong understanding of bylaws, legislation, and regulatory processes, with the ability to interpret requirements and explain them clearly to applicants and stakeholders.
Proficiency with Microsoft Office (Word, Excel, Outlook), online data management systems, and digital platforms.Excellent customer service skills with the ability to manage difficult conversations, influence compliance, and maintain professionalism.
Strong written and verbal communication skills for preparing reports, correspondence, and presenting information to committees or external partners.
Experience with financial processes including payment handling, reconciliation, and basic accounting procedures.
High attention to detail, accuracy, and the ability to maintain complete and organized records.
Strong time‑management and multitasking abilities, with the capacity to manage high volumes and shifting priorities.
Hours
The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.
Salary range $ $47.86 per hour as per the Out-of-Scope Agreement.
Benefits
Comprehensive benefits package. What We Offer | City of Grande Prairie )
Diversity & Inclusion
The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.
We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.
To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
This posting will be open until a suitable candidate(s) is/are found.
This temporary position is also open to permanent City employees as a development opportunity. (Secondment)
Note:
After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted.
If you receive this email, there is no need for any additional contact with us regarding this position.
To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage.
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