Director, Legal Claims - Toronto, ON, Canada - Intact Financial

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As the Director of Legal Claims, you will be a key member of the Ontario Legal Claims management team.

You will lead a group of Legal Managers and will be one of the Directors responsible for managing the operations of the Legal Claims department in Toronto.

You will report to the Vice President, Legal Claims, Ontario and work out of the Toronto office.

Your core values are a great fit with ours: Respect, Integrity, Excellence, Being Customer-Driven & Generosity.

You can use your experience, expertise, and passion to inspire your team to exceed standards.

Your experience in insurance defence litigation will contribute to the team's success.

You create an engaging, inclusive, supportive, and positive environment along the way.

You'll work collaboratively with the Legal Claims leaders to ensure quality file handling.

You have experience handling Legal Claims and can help us transform the client experience.

You're at ease with digital tools and processes.

You can use data to help evaluate performance and propose innovative solutions.

You're a great communicator; whether it's a phone call or a presentation, you can do it all and adapt your approach to your audience.

You are curious, adaptable and an industrious person.

You're able to problem-solve, have experience driving or collaborating actively in project improvement initiatives and associated change management.

This role will offer you the chance to:

Build relationships with Senior Executives and, as an active member of critical strategic projects, influence their decision-making.

Grow Intact's talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.

Directly contribute to Intact's operational excellence via projects that will transform how we do business.

You'll also handle many key responsibilities:

Contribute to the establishment of objectives included in the business plan and implement approaches to achieve regional legal claims goals in line with business strategies and the organization's financial, material and human resources.

Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.

Develop strategies for controlling indemnity and ALAE & ULAE.

Assess and address workforce planning needs to maintain service levels and productivity benchmarks.

Prepare and follow up on operational budgets by setting expense ceilings in line with goals to reach.

Responsible for monitoring, analyzing, and managing key performance indicators relating to productivity.

Be a liaison for key corporate stakeholders in various departments including National Claims, Finance and Actuarial.

Build a collaborative approach and savvy business strategy that is aligned with Intact's priorities and promotes great relationships within Claims and Legal Claims.

Focus on achieving KPI objectives.

Oversee and audit internal litigation activities and align with best practices and professional standards.

Build a plan to identify trends in the legal environment.

Communicate national policies and procedures to the legal team.

Qualifications

LL. B or J.D. degree

Member in good standing of the Law Society of Ontario

Minimum 8 years of insurance litigation experience preferred or equivalent relevant experience

Minimum 5 years of legal management experience preferred or equivalent relevant experience

Proven project management skills, where you have planned, led, and successfully rolled out projects.

Experience implementing and driving change by encouraging innovative thinking and changes in an operation.

Experience in managing people leaders and inspiring a team towards a common goal.

Experience in establishing and measuring performance, giving open and honest feedback and supporting employee engagement - and ensuring your team leaders do the same.

You are an inspiring leader who cares for people; is open and honest; takes accountability; and can drive change.

Positive attitude while adapting to changing priorities and taking ownership of work.

Self-starter with the ability to work independently under minimal supervision.

Proven experience with successful change management initiatives.

What we offer

Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
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