Client Care Coordinator - Edmonton, Canada - Living Sounds

Living Sounds

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us
Living Sounds is a leader in the Alberta hearing industry.

We are a passionate team of dedicated professionals who guide and educate our clients on their journey to better hearing with respect, honesty and confidence.

We are in the business of changing lives.

Responsibilities

To provide a high level of client satisfaction / customer service and to achieve clinic business objectives.
Ensure that current clients' needs are met in a timely manner.
Manage invoicing and accounts receivables based on client purchases and insurances claims
Recognize and capitalize on sales opportunities through various mediums (walkins, client referrals, telephone inquiries, retention practices, etc.).
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
Effectively handle multiple incoming telephone calls with ability to answer general questions, collect and record client and marketing information.
Assemble, maintain, and process client charts according to policies and procedures.
Maintain well organized appointment schedule to optimize client care and revenue opportunities.

Knowledge/Skills/Experience

Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and coworkers.
Experience working with senior population is an asset.
Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
Proficient with MS Windows and Office.
Ability to be flexible in work responsibilities.
Ability to function in a multitasking environment.

Education