Technical Support Audiologist-bilingual - Mississauga, Canada - Starkey Hearing Technologies

Description

At Starkey, we are in the business of connecting people and changing lives.

As a world leader in the manufacturing and delivery of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best.

Founded in 1967, Starkey is known for its innovative design, development, and distribution of comprehensive digital hearing systems. Our Canadian Headquarters are in Mississauga, Ontario. Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

Here's a video about the people behind Starkey's groundbreaking innovation:

We are committed to our mission of improving lives through better hearing. Our culture focuses on collaboration, innovation, and diversity. We offer a competitive salary and benefits package, including remote work options and tuition assistance.


JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB

The Technical Support Audiologist plays a critical role in delivering best-in-class customer experiences by providing expertise and support to resolve technical and audiological issues.

Directly enable customers to hear better and improve their lives.

In this fast-paced position you will:

• Handle support calls and proactively contact customers to fix issues.
• Use your audiological knowledge to troubleshoot and find solutions.
• Test new software and products prior to release.
• Meet key performance indicators for call resolution and customer satisfaction.
• Maintain continuing education and professional licensing requirements.
• Foster positive relationships with customers and team members

We provide ongoing training and mentorship to develop your audiological, technical, and customer service skills. This role offers opportunities to advance your career over time by building expertise.


JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Have a Master's degree in Audiology

Knowledge / Technical Requirements

You are passionate about helping others and:

• Have 2+ years' experience hearing aid dispensing background.
• Have 2+ years of clinical audiology experience.
• Have 1+ year of customer service experience preferred.
• Are fluent in English and French

Competencies, Skills & Abilities

• Are computer literate with MS Office, Outlook, etc.
• Have excellent communication, presentation, interpersonal and problem solving skills
• Can work independently and travel (infrequently) if required

We are committed to our mission of improving lives through better hearing. Our culture focuses on collaboration, innovation, and diversity. We offer a competitive salary and benefits package, including remote work options and tuition assistance.

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