Infrastructure Analyst - Ottawa, Canada - Financial Transactions and Reports Analysis Centre of Canada

Financial Transactions and Reports Analysis Centre of Canada
Financial Transactions and Reports Analysis Centre of Canada
Verified Company
Ottawa, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Financial Transactions and Reports Analysis Centre of Canada - Information Management / Information Technology
Ottawa (Ontario)
CS-02, FT-03, IT-02
$77,793 to $103,361 (Salary Scale Effective April 1, 2024)
For further information on the organization, please visit Financial Transactions and Reports Analysis Centre of Canada


Closing date: 5 April :59, Pacific Time

Who can apply:
Canadian Citizens


Important messages:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

Assessment accommodation

FINTRAC is a separate agency, and has its own classification system. This position is classified as FT-03, which is equivalent to the following groups and levels: IT-02, CS-02.

Discretion is KEY


Duties:


The Infrastructure Analyst provides professional expertise toward the implementation, integration, operational support and maintenance of FINTRAC's infrastructure including servers, and other hardware such as desktop computers, phones, printers, internal and external networks in order to facilitate service delivery to internal and external clients.


  • Provides guidance to management, program specialists and clients to facilitate development and support of IT infrastructure/operations including: workstations, server and connectivity, IT asset acquisition and life cycle management.
  • Providing support towards the implementation, integration and operational support of FINTRAC's infrastructure and IT services on premises and in the Azure cloud environment.
  • The Infrastructure Analyst will be responsible for resolving complex technical problems in the support of the delivery of FINTRAC desktops, while interpreting and sharing applicable policies, standards and guidelines.
  • Accountable/responsible for monitoring FINTRAC's critical systems, evaluates and diagnoses technical infrastructure problems and proposes solutions, both proactively and in response to user requests.
  • Participates in discussions with clients, managers, technical staff, and service providers (including SSC) to obtain agreement on requirements for services and to resolve technical issues. Participates in discussions with technical staff to ensure support is in line with overall IT policies and standards.

Work environment:

At FINTRAC, we help to combat money-laundering; terrorist activity financing and threats to the security of Canada.


As a separate employer in the Government of Canada (GoC), we embrace FLEXIBILITY, VALUE our TALENT, INNOVATION and DIVERSITY We are proud of our excellence-driven culture bolstered by our commitment to a respectful, healthy, diverse and inclusive workplace.

We have our own unique classification system and unique group (FTs) with relevant equivalencies noted above.

As a FINTRAC employee, you benefit from:

  • Competitive salary;
  • Eligibility for performance pay at all classification levels within the organization;
  • Comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
  • Minimum of three (3) weeks of vacation leave per year. In addition to vacation, FINTRAC employees receive two (2) personal days, and five (5) days of Family Related Leave with Pay every year, among other various types of paid and unpaid leaves;
  • Flexible work arrangements, as part of our Hybrid Workplace*;
  • Broad range of learning opportunities to encourage employee innovation; and,
  • Strong support for employee wellness and mental health including access to the confidential employee assistance program.
  • Where operationally feasible. Employees are expected to be onsite for a minimum of two (2) days per week, or 40% of the employee's regular schedule on a monthly basis.
This position requires onsite presence at our Ottawa headquarters (234 Laurier Avenue West, Ottawa, Ontario).


Intent of the process:


The intent of this process is to fill current, or future opportunities with a unilingual, or bilingual (BBB/BBB) linguistic profile.


Positions to be filled: 1


Information you must provide:

Your résumé.


EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution college, university) with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency


EXPERIENCE
EX1.

Proven experience in supporting IT infrastructure, including hands-on experience with servers, network systems, and hardware such as desktop computers, phones, and printers.

EX2. Demonstrated competency in installing, configuring, and troubleshooting various IT systems, including physical and virtual networked environments.

E
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