Service Now Business Analyst - Halifax, Canada - Compest Solutions Inc

Compest Solutions Inc
Compest Solutions Inc
Verified Company
Halifax, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title:

Service Now Business Analyst


Location:

Halifax, NS (Onsite 3 days mandatory)


Max Rate CAD$33/hr on T4
Experience: 10+ Yrs

No OT applicable


Job summary:

  • Assist with Onboarding and deployment of Operations Workspace for the current and upcoming audience which will include requirement gathering, Stakeholder/Technology Teams coordination, creating communication etc. to adhere alignment with out of the box practices and industry standards.
  • Product investigation to promote future enhancements & updates to Operations Workspace to meet business requirements.
  • Create training material, videos and use cases for steady state support to Global Support Teams.
-
Update BRD based on the requested changes in the product and ensure required approvals are in place prior to the implementation.

  • Work with the vendor, PM and Service Now Lab Lead to ensure proper traction/resolution of issues during development, code review phase aligned with the business requirements and project timelines.
  • Ensure regular Stakeholder updates are delivered.
  • Assistance with calculating estimates, and proper reporting handover from the Technology Solutions to the Service Desk Teams.
  • Act as business SME for Operations Workspace and point of contact for hyper care support for Global stakeholders.
  • Business UAT lead for the deployment. Create UAT test cases, consolidate the defects, report to the Technology Team for solutioning, ensure proper sign off to aid operational readiness.
  • Conduct Module administration and role management.
  • Assistance with product research, planning, implementation, deployment, onboarding, coordination, communication, vendor engagement for future planned phases i.e. Live Agent implementation, Generative AI.
  • Support operational investigation and assist with operational model design for any new upcoming changes.
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Complete in-depth data analysis on ServiceNow reports leveraging Office 365 (Excel and Power BI) suite for increased automation and efficiency
:


  • Document process and support flows as needed (including scope definition, process mapping, support flow escalation matrix, RACI, UAT testing, Communication, etc.)

Experience Required:
years


Regards,

Compest Solutions Inc

D:


Job Type:

Fixed term contract


Salary:

$30.00-$33.00 per hour

Expected hours: 8 per week


Schedule:

  • 8 hour shift

Experience:

Service Now Business Analyst: 10 years (preferred)

  • BRD: 10 years (preferred)
  • UAT test cases: 10 years (preferred)
  • ServiceNow reports leveraging Office 365: 10 years (preferred)
  • Excel and Power BI: 10 years (preferred)
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