IT Change Management Specialist - Ottawa, Canada - Algonquin College

Algonquin College

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department:
Enterprise Applications - Salesforce (Guy Ashby)

Position Type:
Fixed Term Administrative

Salary Range:
$49.93-$62.41-Hourly

Scheduled Weekly Hours:
36.25

Anticipated Start Date:
February 05, 2024

Length of Contract:
12 Months

Posting Information

Posting Closing Date:
January 2, 2024

Please note:
jobs are posted until 11:59 pm on the job closing date.

Job Description:

The IT Change Management Specialist - Salesforce is a member of the Salesforce Team, which is dedicated to supporting, configuring and customizing Salesforce, the College's CRM cloud-based software and development platform.

The incumbent is responsible for the efficient management of the system change enablement practice.

In addition to managing the change requests received from the business owners and other Salesforce users to support their operational requirements, the incumbent is responsible for the planning and implementation of features that become available through the quarterly Salesforce releases.

The incumbent manages expectations and stakeholder interests that span several areas of the College, ensures that best practices are undertaken to mitigate risks and evaluates whether changes made to the Salesforce system create value for the College.

The incumbent also identifies and supports process improvement and optimization opportunities by contributing to the development of standard business processes, communication and training materials.

The incumbent is responsible for providing professional leadership and coaching and contributing to the professional development of Salesforce Team members concerning business analysis and technical skills.

Required Qualifications:

Minimum four (4) year degree in Computer Science, Management Information Systems, or Business Administration;
Project Management Professional (PMP);
Business Analyst certification preferred;
Minimum of 1 Salesforce certification required
Certified Salesforce Administrator or Certified Salesforce Business Analyst or Certified Salesforce Sales Cloud Consultant or Certified Salesforce Service Cloud Consultant ;
ITIL certification preferred;
Prosci certification preferred;
Minimum of three (3) years' experience with Salesforce, knowledge in service cloud, sales cloud and education cloud is preferred;
Experience leading in a clientfocused, team environment;
Experience in evaluating client needs, time estimates, setting tasks, determining priorities, tracking progress toward completion;
Experience in research and analysis to support a best practice approach to future state business processes;
Experience providing input for various change management and communication activities as required, including supporting the creation of training materials and user guides identifying and supporting readiness activities;
Proven stakeholder management skills;
Excellent communication skills, with the ability to communicate well at varying levels of the College hierarchy;
Experience in the use of customer support infrastructure tools, including a case management system and associated reporting tools;
Experience with process improvement including tools and approach (e.g. Lean, Six Sigma, etc.);
Experience with software development live cycle and agile methodology;
Previous functional with CRM products;
Experience and/or training in requirements, design, configuration, test and readiness activities;
Critical thinking, problem resolution and analytical skills;
Excellent timemanagement skills.
This position is paid at Payband 1
Vacancy is for P16581