Operations & Client Success Lead - Kelowna, Canada - Purppl

Description

Key Details:


Role:
Operations and Client Success Lead, reporting to Managing Director


Deadline to apply:
May 4, 2024, open until filled


Location:
Remote in Canada, Alberta or British Columbia/Okanagan Valley preferred


Type:
Employee, full-time permanent


Hours:
Minimum 32 hours, flexible 4 day work week, typically Mon - Thurs


Compensation:
$90,000 - $120,000


Work Environment:
Work from Home, must we willing to work primarily on Pacific Time (some travel required)


Benefits, Vacation, and Paid Time Off:

• Flexible, four-day work week

- $1500 contribution towards health spending account
- $75 / month phone / internet contribution

• 5 sick days per year
• 4 weeks paid vacation + 1 week paid winter holiday between December 25th and January 1st
• Professional development budget
• Join a team committed to building a just and regenerative economy

About Purppl:

We build social impact, together.

Purppl coaches, consults, and collaborates with social entrepreneurs and impact leaders to build regenerative enterprises and initiatives that address systemic inequity.

Our team of experienced Entrepreneurs In Residence (EIR) works with clients to build skills and confidence in impact modeling and measurement, financial management, operations, organizational development, and leadership.

Purppl acknowledges that our team works from the traditional, ancestral, and unceded territory of many nations, including the Syilx / Okanagan people, where we host our operations.

We aim to be strong allies in building a sustainable, regenerative, and just economy and contribute to a future defined by collective wellbeing, equity, and the health of the air, land, and water.

Purppl's values:
respectful relationships, collaboration, equity, hope & abundance. Learn more at.


About You
You are a people person.

You are a leader who empowers and develops team members with empathy and emotional intelligence, champions diversity and inclusion, and thrives on adapting to and innovating in a dynamic environment.

You encourage collaborative decision-making, are committed to sustainability and impact, and foster a culture where everyone feels valued and connected to our mission of building a just and regenerative economy.

This role requires a highly collaborative person.

You have strong operational experience and focus with a mix of creativity, humility and an entrepreneurial spirit to help Purppl scale its impact.

You are adept at implementing systems. Continuous improvement is a critical skill for this role to support Purppl's planned growth. You prioritize service delivery and refinement, ensuring we are consistently and easily helping clients achieve their intended outcomes.

Purppl is about building social impact, together. Respectful relationships are at the core. You'll need to participate in the community, build strong relationships with key clients, partners, collaborators, and allies.


The Role:

The Operations and Client Success Lead has an important role in team leadership, organization-wide operations, service delivery and client impact, as well as budget and financial management.

Purppl is growing fast, consistently at 30%+ per year over the past 5 years.

You'll be joining at an exciting time as we've moved past our startup years and on track to reach $1M this year with continued high-growth anticipated.

We're currently a team of five mostly full time; expecting to add at least two more roles in the next year.

This growth will allow us to improve, specialize and intensify our focus on contributing to building a more just, equitable future for all.

You will work closely alongside and report to the Managing Director, who will continue to lead revenue development, strategy, partnerships, and business and financial modeling development.

You will have a highly motivated team of 5-7 staff to support the initiatives required to achieve Purppl's goals.

Given our anticipated growth, this role will be ever evolving providing you with substantive experiential and professional development opportunities and the ability to contribute to and shape the future of Purppl.

Key Responsibilities
Your responsibilities are shaped by the intended outcomes in Purppl's.


Team Leadership

• You will lead service delivery, a team effort by four current staff, including two direct reports, and indirectly manage a contractor team of about 35 EntrepreneursinResidence
• Ensure effective recruitment, onboarding, professional development, performance management and retention for all staff and EIRs
• Provide regular staff development coaching, mentorship, and structured reviews for staff
• As a key member of the leadership team, contribute to organizational vision, strategic planning, revenue development, partnership development, and operational strategy
• Report to and work closely with the Managing Director to align operational strategies with overall business and financial models.
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