Manager, Deafblind Community Services - Toronto, Canada - CNIB Deafblind Community Services

CNIB Deafblind Community Services

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Not Just a Job...

A Career

A Passion A Future:

Title:
Manager, Deafblind Community Services**
Location: Great Toronto Area, ON, Canada

Position Status:
Full-time

Reports to:
Regional Manager, Deafblind Community Services

Closing date:
Sep 21, 2023

Contact:
Sally Teng, Coordinator, People Engagement & Operations

Life is a journey full of challenges, dreams, adventure, and fun. At CNIB Deafblind Community Services (DBCS), we believe life for people who are Deafblind should be no different.

DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind.

Our services enable people who are Deafblind to maximize their independence and engagement with the world around them.

What you'll do for CNIB Deafblind Community Services

Under the direction of the Regional Manager, covering a broad range of duties, emphasis is to support the team by managing the planning and coordination of services as well as supervise and coach the staff in Deafblind Community Services (DBCS).

This position entails, but is not limited to the following general responsibilities:

Collaborates with team to implement service measurement tools and identified service quality programs. Provides input to the development and implementation of established service standards, practices, and service delivery business rules.
Promotes use of established business rules, service standards and practices, ensures policy and procedures are followed in a timely fashion.
Performs administrative duties including but not limited to documentation of service hours, report writing, etc.
Participates in special projects involving Deafblind Services and Deafblindness in general.
Trains new staff in accordance with current policy and practice.
Supports education and training to clients, staff and the community.
Assists with gathering of statistical data for government funding.
Coordinates and leads team meetings and other regional activities.

Requirements:

Skill and Complexity of Decision Making

Ability to provide solutions to routine as well as complicated problems utilizing excellent analytical, creativity, and problemsolving skills.
Redeploys resources as required to address service issues and meet budget constraints.
Assists in timely resolution of client service issues.

Knowledge and Education

Understanding and working background in a specific professional practice area. Working knowledge of service protocols, standards and practices across all Deafblind services practice areas.
Welldeveloped interpersonal and communications skills. Ability to communicate effectively in a variety of manners and settings.
Ability to communicate in alternate methods/languages such as sign language (visual and tactile), two hand manual, finger spelling and plain language is an asset.
Selfdirected, organized, and attention to detail.
Ability to manage staff in remote and multiple locations.
Demonstrated individual centered approach and commitment.
Working confidentially in a technology intensive operating environment. Utilizing both standard office software and specialized client management technology.

Experience and Education

Graduate from a postsecondary institution with an accredited degree or diploma in the human services field.
Minimum 3 years of experience in the field of Deafblind work. Preference given to those with experience managing a mobile workforce.

Work Environment

Service will be provided in DBCS offices, individual homes and/or the community.
Willingness to work flexible hours.
Willingness to travel overnight.
Occasional travel may be required.

Benefits