Service Writer - Winnipeg, Canada - Maxim Truck And Trailer
Description
SERVICE WRITER
Maxim Truck and Trailer
1860 Brookside Blvd
Winnipeg, MB R3C 2E6
Maxim Truck and Trailer is currently seeking to fill a
Weekday Service Writer position at the Head Office located in Winnipeg.
The successful incumbent will provide front line customer service, including unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.
Hours:
Monday - Friday, 8:00 AM to 4:30 PM
Responsibilities:
- Processing internal & external customer request. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
- Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
- Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
- Preforms unit pickups process by checking credit in advance of customer arriving, preparing invoices and obtaining payment when required.
Education & Experience:
- Front line customer service experience
- Technical product knowledge is preferred
Skills:
- Strong internal and external customer service focus & ability to build relationships
- A team player that takes initiative and proves a good work ethic
- Possess strong listening, problem solving and decision making skills
- Organized, sets and meets priorities
- Strong attention to detail
- Ability to work with interruptions
Why choose Maxim?
- Support of a multidivisional, national company in business for over 35 years
- Sales training, product knowledge clinics, and onthejob coaching
- Competitive base salary, commission package, and group benefits
- Choice of car allowance or mileage, plus cell phone and business expense program
- A wide range of quality products and services to offer your potential customer base
- The right blend of independence, flexibility, and guidelines to help reach your earning potential
More about us:
We provide quality transportation equipment, parts, and service to our customers.
Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal.
We are proud to be a Canadian company with over 500 employees.-
Why not be a part of the Maxim team?_
Job Types:
Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Work Location:
One location
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