Retail Security Site Supervisor - Kelowna, Canada - Tac-1 Protective Services/ Asteya Security Group Ltd

Description

Asteya Security Group Limited (Tac-1 Protective Services) is looking to add highly professional security talent to our team


Opportunity:

Retail Security Site Supervisor (Uniformed - Full Time)


About our team:

Tac-1 Protective Services is a Canadian owned equal opportunity employer built on the principles of integrity, professionalism, accountability, and respect.

Your goals are important to us We develop our team members and are eager to help you learn skills that bring value to our team, our clients, and help you reach your career goals.

- free uniforms
- in-house training
- regular feedback and career development workshops
- employee assistance program
- community involvement
- benefits programs


Responsibilities:

The Retail Security Site Supervisor will oversee the quality of service and organized delivery of services at assigned client sites.

The Supervisor serves as a Retail Protection Specialist working at client retail locations alongside members of their team. They oversee the quality of service and organized delivery of services at assigned client sites.

The Supervisor ensures that our security team meets their goals and achieves our service standards through on-site training, enforcement of post orders and policy, and team leadership.

This is all done while delivering a positive customer experience at client locations.


Additional duties include:

• Monitor store systems to prevent loss and safeguard customers and employees.
• Ensure all locationspecific post orders and procedures are delivered through friendly engagement, customer service and professional presence.
• Participate in planning and executing the site work schedules.
• Assist with recruiting, training, and evaluating employees.
• Plan, organize, and deliver training and supervisory leadership.
• Maintain communication for offduty emergencies.
• Represent company in a professional manner.
• Liaison with police and other investigative entities as needed.
• Conduct professional evictions of intoxicated individuals and excluded persons.
• Support client Loss Prevention Officers during apprehensions.
• Attend regular meetings with Asteya / Tac1 Management.

Qualifications & Characteristics**:

• Security license, or the ability to qualify for one.
• Honest and enthusiastic, highly dependable to their team and clients.
• Strong leadership and coaching skills.
• Strong security knowledge.
• Ability to lead a team in delivering on post orders with an appropriate schedule.
• Projects a confident and professional image, reflecting positively on the client.
• Highly dependable and accountable to the team.
• Strong observation and decisionmaking skills.
• Strong interpersonal and customer service skills.
• Ability to maintain a calm and professional approach to challenging situations.
• Ability to support team members and store employees through emergencies or critical incidents.
• Willingness to stay curious, use empathy, and deescalate conflict.
• Ability to keep accurate notes and write reports.
• Aptitude for communications and equipment (twoway radios, mobile devices, and standard computer programs).
• Ability to use and maintain basic security equipment, report on service required, and verify security device function.
• Ability to train employees using communications equipment (twoway radios, mobile devices, and computer terminals).

About this role:

This is a Full-Time Supervisory position. Applicants must be available to work a flexible schedule, Monday to Sunday, 40 hours per week as needed.

This posting is an abbreviated description of the general nature and level of the work. It isn't intended to be an exhaustive list of all the responsibilities, duties, and skills required on the job. A full job description will be made available to applicants as needed.

Work remotely

• No

Job Types:
Full-time, Permanent


COVID-19 considerations:
Proof of vaccination / approved exemption.

Many client locations require a proof of vaccination and as such our team has adopted a vaccination & pandemic safety policy.

Job Types:
Full-time, Permanent


Salary:
$17.30-$22.50 per hour


Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• On call

Application question(s):

• Are you able to work at minimum 40 hours per week (5, 8 hour shifts) as part of a flexible schedule?
• Do you have retail security experience?

- "Not to limit you, but what would be the starting hourly rate you would look for to make a change to this entry level supervisory position?"

• This Site Supervisor position is assigned to client locations in the Kelowna and Westbank Area, and may require travel to visit client locations out of town. Are you able to work in various locations within Kelowna and travel occasionally to other town