Product Information Management Analyst - London - LBMX

Description

Product Information Management Analyst

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team as Product Information Management Analysts in our PIM department. We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work

Position Description:

In this role, you'll be the key connection between LBMX and our customers during the product data management (PIM) tool implementation journey. You'll ensure implementation projects move forward smoothly by keeping customers engaged, validating data requirements, and communicating needs as projects progress. You will also champion the PIM products to ensure customers understand all capabilities of the product. You will use this knowledge to ensure customers have selected the correct connection method and understand all requirements before implementations begin to allow for quick and efficient implementations for all parties. It's a great fit for someone who is organized, a problem solver, and driven to help others succeed. Successful candidates must thrive in an independent work environment and be dedicated to delivering an exceptional customer experience. Additionally, candidates with prior experience with product information and/or exposure to PIM systems will be highly regarded.

We welcome applicants from all locations. While our preference is for the successful candidate to join us at our London, Ontario office, flexible and remote arrangements may be available following the onboarding process. Ultimately, we're focused on finding the right talent and potential to succeed in this role.

This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.

Positions to fill: 1

Responsibilities:

• Lead customer meetings to ensure customers understand what is needed throughout the project and feel supported.
• Coordinate the progress of multiple customer projects from initiation through go-live.
• Maintain proactive communication with customers to ensure they are meeting their deliverables and timelines.
• Qualify and prepare customers before implementation begins to ensure readiness for technical setup.
• Keep internal teams informed of customer status, risks, and next steps.
• Maintain accurate project notes and documentation.
• Ensure customers understand what's needed at each step and feel supported throughout the process.
• Help identify and remove roadblocks that could delay customer success.
• Contribute to continuous improvement of our onboarding and delivery processes including the creation and updating of technical documentation and support articles.
• Provide exceptional customer service with a professional, solution-oriented approach.
• Represent the voice of the customer in internal meetings and problem-solving discussions.
• Other duties as assigned.

Skill Requirements:

• Exceptional organization and follow-up skills — you naturally keep projects on track.
• Strong communication and relationship-building skills; you're comfortable working directly with customers over phone, email, and video (Microsoft Teams).
• Self-motivated with a high level of professionalism to independently drive simultaneous projects from start to finish.
• Ability to juggle multiple priorities while maintaining attention to detail. Effective problem-solving and problem-prevention skills.
• Comfort working with cross-functional teams (operations, technical, and sales staff).
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Technical fluency in English (speaking, reading, and writing)

Nice to Have:

• Experience creating and maintaining support materials such as technical guides and self-help articles and videos is an asset.
• Familiarity with different products in the building materials space such as tools, electrical, plumbing, etc.
• Understanding of relevant file formats (CSV, XML, JSON, etc.) and data transfer protocols such as FTP and API.
• Exposure to various product information storage systems such as PIM systems, ERP systems, eCommerce platforms, CRM systems, etc.
• Knowledge of using JIRA, Salesforce, and Zendesk

Experience Required:

• Two or more years of relevant experience in a customer-facing coordination, implementation, or customer success role (product data experience is a strong asset).
• Post-secondary education in business, communications, or a related field preferred.

The Perks of Working with us

• Competitive salary and benefits, including a health spending account and employee assistance program
• Three weeks' vacation to start with additional paid "LBMX holidays" throughout the year
• Company-matched GRSP contributions
• Education subsidies for job-related courses to support your growth
• Maternity, Parental and Compassionate Care Leave Top-Up Program
• A healthy work-life balance
• Flexible summer hours
• $500 Staples allowance for new full-time hires
• Recognized as one of Canada's Top 100 Small & Medium Employers (2022, 2023, and 2024)
• Winner of Canada's Top 100 Employer (2025)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.

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