Parts Department Manager - Mississauga, Canada - CanCrete Equipment

CanCrete Equipment

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

About CanCrete:

CanCrete Equipment Ltd. headquartered in Mississauga, is a leading supplier of parts and equipment for Canada's concrete pumping market.

With four stocking locations across Canada, we offer solutions to the concrete industry, be it through new equipment, used equipment, rentals, parts, service, or simply providing advice when needed.

The Role:

CanCrete is looking for an experienced Parts Department Manager to oversee all Canadian locations and approximately $5M of inventory, by leading a team of Parts Associates to efficiently deliver customer satisfaction and revenue growth in line with targeted business and financial objectives.

Key Responsibilities:

Manage an efficient, growing, and profitable Parts Department by way of ensuring employee engagement and best in class customer service
Responsible for managing the parts team for Canada, ensuring monthly/annual business results/KPIs are met
Lead daily/weekly/monthly priority and update meetings
Member of the CanCrete leadership team inputting to, and taking direction from back to respective teams
Provide employee mentorship, performance feedback, and opportunities for development
Knowledgeable in endtoend parts sales and warehousing processes
Ensures sales order, purchase order, and/or work order documentation are accurate, legible, and complete
Root cause analysis for issues, to drive resolution
Leads improvements/initiatives within the departments driving customer satisfaction, employee engagement, and company profitability
Monitor, maintain, and improve productivity, proficiency, and efficiency of parts associates
Ensure that policies and procedures are followed
Act as an escalation point and problem solver for customers, rentals, and parts team
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Responsible for accurate pricing, generating parts revenue
Maintain supportive/productive relationships with suppliers across various brands
Lead biweekly call with key vendors for supply issues/resolutions
Escalate issues/needs to suppliers as appropriate
Understand supplier and manufacturer promotions, pricing structures, ordering requirements, inventory levels, and communicate with other departments about changes as required
Responsible for managing inventory supply, inventory value/pricing, reorder points, rental inventory, BOM's, deadstock, and transfers between locations

Qualifications:

Post Secondary Degree
5+ years experience in a Parts Sales and/or Management role
An understanding of concrete, construction, and concrete pumping is an asset
ERP system experience
Very strong written and verbal communication skills
Proven ability to deliver results including KPI responsibility
An organized, strategic thinker with strong business acumen and the ability to prioritize tasks at hand
Valid G driver's license

What We Offer:

Competitive salary
Company sponsored pension matching program
Complete benefits package
Annual bonuses
Lunches, BBQs, and gift cards
Great career advancement opportunities
A seat at the decisionmaking table for a high growth company and ability to make a difference in the direction of CanCrete

CanCrete is committed to an inclusive workplace that values and promotes diversity.

We believe that our workplace should reflect the communities we serve, and we strive to build and nurture a culture where employees feel empowered and valued.

Job Types:
Full-time, Permanent

Salary:
$85,000.00-$105,000.00 per year

Benefits: