Administrative Associate - New Minas, Canada - CBI Health

CBI Health

Verified Company

New Minas, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Administrative Associate - Full Time Permanent - New Minas, NS

Anticipated hours available for this position are 37.5 hours per week.

About Rehabilitation Services
CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast.

We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients.

We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life.

Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Administrative Associate makes a meaningful difference in people's lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience particularly as they arrive and leave the clinic.

And facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. The experience for those who interact with us is better than expected and better than any other provider.

Removing friction, anticipating and easing the challenges are second nature for the Administrative Associate.

They make it easy for clients, team members and stakeholders (referral sources and funders) to focus on achieving the client's goals.

When the clinic thrives, the clients and team members thrive too.

Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Administrative Associate contributes to the success of the clinic.

An Administrative Associate's passion for making a difference for others shows in what they do and how they do it.

They respect and value everyone, do what they say they will do, work with the team to support one another (the team includes the client) and are committed to learning, improving and growing.

Take an inside look at what you'll do each day

Create a welcoming environment for clients, guests, team members and stakeholders
Solve problems, anticipate challenges, barriers or areas of friction mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the the team so everyone is aware
Schedule private/acute clients effectively based on the client's Care Plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic

What you need to be successful

A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Proactive and Resultsoriented
Strong written and verbal communication skills
Ability to switch between tasks quickly
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong customer service skills
Ability to work independently and as part of a cohesive team

Who you are
You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, 100% paid for by the company
Flexible hours, which allow worklife balance and focus on quality of life

About Us

CBI Health is **Canada's leading community