Air Ticketing Specialist - Etobicoke, Canada - Red Label Vacations

Red Label Vacations

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Air team is looking for an experienced Travel Ticketing Specialist who excels in a fast-paced working environment and has proven multi-tasking skills.

Primary accountabilities include extensive knowledge and understanding of airline contracts, ticketing and airfares for all domestic, trans-border and international travel.

As part of the Air team, you will be given the opportunity to work with travel consultants in all divisions of Merit to support and improve overall productivity.

EXPERIENCE REQUIRED

Excellent knowledge of airline fares, and strong knowledge of company/supplier contracts, including previous experience in product and airfares.
Ability to work under pressure and effectively multitask, while maintaining professional rapport with customers and coworkers
Experience in GDS airfare ticketing
Highly detail oriented and has strong customer service skills
Decisive and ability to work independently
Superior written and verbal communication skills
Proficiency in Microsoft Office
Working knowledge of AMADEUS is considered an asset

DUTIES & RESPONSIBILITIES:

Responsible for manual quoting published and net rates from airline contracts
Extremely knowledgeable and proper use of airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides and industry contacts
Issue tickets, manual ticket exchanges, ATC ticket exchanges, schedule ticket exchanges, process refunds
Remains informed of all airline rules and regulations and current affairs
Communicates information to clients and selling agents accurately and appropriately

CORE COMPETENCIES NECESSARY FOR THE SUCCESSFUL PERFORMANCE OF THIS POSITION

Customer service excellence/orientation
Excellent professional communication skills both written and oral
Highly organized, able to meet deadlines and work under pressure
Ability to research and use critical thinking and problemsolving skills when working independently
Excellent work ethic and time management skills
Proven active listening and attention to detail
Adaptable and able to keep up with organizational change

WORKING CONDITIONS:

Home Office/Office environment.
Networking functions (trade shows, conferences, industry related events)
Must be available to work rotation shifts, including weekends.

HOURS OF OPERATION:

Monday to Friday - 10:00 a.m. to 9:00 p.m. (EST)

Saturday - 10:00 a.m. to 6:00 p.m. (EST)

Job Types:
Full-time, Permanent

Salary:
$38,000.00-$40,000.00 per year

Benefits: