Corporate Customer Service - East York, Canada - Millwood Outfitters

Description

Background
Millwood Outfitters is an 8-year established, successful, and profitable apparel uniform supplier based mid-town Toronto. It has a solid eight-year relationship with the Leaside Flames Hockey Teams and several other established clients.

Millwood is expanding its business and offerings into the Mississauga area and requires additional team members to support the business in both locations.

Current Position We're Hiring for:


Corporate Customer Service & Sales Support Manager; Account Manager (House Accounts)
Based in Mississauga Ontario.

Full-Time.


Start Date:
by Mid-April 2023


Key Roles and Responsibilities:

2.


Corporate Sales Support:
You will manage, implement and promote sales (inventory-clearance) programs. You will also develop, manage and promote customer loyalty programs;
3.


Bookkeeping and Accounts Payable:

You will be responsible for:

• Ensuring supplier invoices are correct, confirmed by Account Managers
• Accurately entering all payables into QuickBooks weekly
• Preparing and recommending weekly payments to align with cashflow

4.


Social Media Monitoring & Comms:

You will be responsible for:

• Monitoring and reporting all online & social media platform notes and feedback on the business
• Responding to online & social media inquiries, needs and issues, with the input of Jeff Munn
• In due course, developing and overseeing the strategy and activity of a strong SM/online platform

5.
Account Manager (House Accounts): Within the first 2-4 months, you will manage the ongoing relationship for existing client accounts


You will:

• Work with them to develop product offerings;
• Help drive high levels of customer satisfaction through excellent customer service;
• Create/implement innovative ideas to increase business growth and

Additional Information

1.
Work is Full-time (5-days/week) and in-person (Mississauga). There will be 5-7 other full-time employees with same hours and in-person work requirements. You'll be provided your own workspace and company laptop.


2. You need to have a strong work ethic and ability to work independently. You need to be keen and willing to cover for a team member. _We are a customer service driven business,_ so you must be able to deal with our clients, suppliers, and partners in a positive, professional manner. You need to be confident, have a mature disposition and be aligned with these company values;

3. As an Account Manager, you must be able to work evenings and weekends to meet account service and sales needs, such as client meetings and team fitting days.


4. You will be required to do drop-off/pick-ups and deliver on behalf of the company. You must have a valid driver's license to support the management of private client accounts;


Minimum Requirements:

• Sports Management and/or Business degree or diploma
• Drivers Licence
• Ability to be in Mississauga fulltime

- ______________________________


Salary:
$40,000.00-$50,000.00 per year


Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location:
In person