Coordinator, Frontline Operations - Vancouver, Canada - University of British Columbia

University of British Columbia

Verified Company

Vancouver, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Business Operations, Level A

Job Title

Coordinator, Frontline Operations

Department

Recreation | Athletics and Recreation

Compensation Range

$4, $6,933.92 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position.

The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

May 6, 2024

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This position is responsible for the front-line management of facility operations and student staff across 4 recreation facilities including the Student Recreation Centre (SRC), Recreation Centre North (REC North) the ARC and Ponderosa Commons studio.

The newest addition to these facilities, REC North is a new building which houses state-of-the-art equipment and recreational opportunities including three full gymnasiums, 24,000 sq ft Fitness Centre, strength and cardio equipment, functional training, multipurpose spaces, 3 lane running track and more.

This is a larger, more active student recreational facility which in addition to fitness and recreation programming, will facilitate drop in programs, Kinesiology academic classes, Varsity practices, external and student group bookings.

This individual's responsibilities include leading on the management of Student Operations & Facility student-staff including recruitment, hiring, training, scheduling, issue resolution and evaluation, overseeing the implementation of standard operating procedures, policy enforcement, cash handling and reconciliation, reporting, POS sales and coordinating all small sport and peripheral fitness equipment.

The incumbent should expect to be at their desk only 75% of the time; the shifts for this position will vary depending on season and facility requirements, however the shifts are primarily afternoon/evenings.

The position work week will primarily be Tuesday to Saturday or Sunday to Thursday and will be on-site.

Organizational Status

Athletics & Recreation (A&R) is a department within the VP Students portfolio, with a strong focus on creating an exceptional UBC student experience.

The A&R Department has a team of approximately 125 employees and is led by a strong cross-unit management team.

It services over 60,000 students through recreational programming, 26 varsity teams, and 13 competitive clubs along with thousands of members of the UBC community.

Work Performed

Staff Management

Provides frontline management and leads on recruitment, hiring, training and evaluation of the Front desk and Facility studentstaff who act as information officers, cashiers, facility staff and sales associates.
Obtains Work Learn positions via Career Services. Delivers on all requirements of work learn positions.
Responsible for leading on the onboarding, offboarding training and procedures and submits payroll. Ensures student staff have access to appropriate IT, security and operational resources.
Develops and implements standard operating procedures and work methods, ensuring consistent, high quality standards.
Mentors student staff and enhances professional development opportunities.
Develops and administers senior student team lead structure.
Plans, develops, and monitors work schedules to ensure efficient utilization of personnel through use of scheduling software for scheduling internal staff.
Coordinates student staff team meetings.
Creates and promotes a positive, learning and collaborative team student staff culture.
Develops and updates manuals/online resources in the training of both student and other Full-Time Staff including a Point of Sale manual, Xplor Recreation standards, and a facility supervision manual.

Facility Operations

Manages the Student Recreation Centre (SRC), REC North, ARC and Ponderosa Studio front desk and facility operations.
Oversees the upkeep and maintenance of hardware at desks including POS devices, scanners, gates and liaises with IT as issues arise.
Implements all aspects of the customer service plan and is responsible for the administration of the registration system.
Manages the daytoday sales of POS items and inventory. Analyzes the trends in product demand and orders retail p