Information Technology - Toronto, Canada - SPS North America, Inc

SPS North America, Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come explore the Power of Possibility with a career at SPS SPS continues to grow and has an excellent opportunity for an
Information Technology (IT) Support Associate to join our team in
Toronto, Ontario

SPS offers a competitive benefits package including offerings of vacation time, paid holidays, medical, dental, vision, legal and life insurance, referral bonuses, pet insurance, EAP, and more_
Analyzes issues and formulates solutions.
Ensures customer is updated on ticket progress.
Utilizes internal IT Knowledge Base to both provide and find solutions to known issues.
Consistently updates the ticket tracking system with status and fixes.
Performs routine system maintenance on laptops and desktops.
Tracks computer assets according to organizational standards.
Performs configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
Performs installation and configuration of software including operating system, patches, and 3rd party products.
Maintains established computer standards and participates in testing new standards
Provides exceptional customer service to client.
Provides reception or concierge (front of office) or office services (back of office) coverage as needed.

Qualifications:

Secondary School/High School Diploma (or equivalent). Preference in higher level degree preferably in Computer Science, Information Systems or equivalent program.
13 years prior IT work experience in a professional setting.
IT certifications preferred such as ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, and Network+.
Experience with Mac and PC computers.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problemsolving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computerbased systems required for functions of the position.
Able to work, Monday
Friday.

9:00 h - 17:00 h and be available to work non-standard business hours occasionally if needed.

Able to work this position 100% inoffice.

-
About Us_

SPS is a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law, and other professional services SPS operates in more than 15 countries worldwide providing specialized workplace support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services._
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers._
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity._
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law._
This job posting is a snapshot and not designed to cover all duties assigned to this position. A full job description can be located on our company website._

Benefits: