Onboarding and Implementation Specialist - Vancouver - VoPay

    VoPay
    VoPay Vancouver

    2 weeks ago

    Full time
    Description

    Onboarding and Implementation Specialist


    VoPay's Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry.

    We are looking for an experienced Onboarding & Implementation Specialist who will lead customers through onboarding, integration, and successful deployment of VoPay's embedded finance and payment orchestration solutions. This is a post-sales delivery role focused entirely on solution implementation, technical integration, configuration, and customer enablement.

    You will work directly with customers' product, engineering, finance, and operations teams to ensure a seamless implementation experience. You will also collaborate internally with Product, Engineering, Compliance, Sales, and Support to ensure each customer launches smoothly and derives maximum value from VoPay's platform.

    Key Responsibilities:

    • Lead end-to-end onboarding for new customers, from project kickoff to go-live.
    • Guide customers through integration of VoPay's APIs, SDKs, and embedded UI components.
    • Support configuration of ledgers, wallets, payment workflows, compliance modules, and treasury orchestration settings.
    • Ensure customers meet all technical, operational, and compliance requirements before activation.

    Customer Implementation & Onboarding

    • Work closely with customer engineering teams to troubleshoot integration issues.
    • Review API requests, logs, data flows, and callback/webhook behaviour to ensure correct implementation.
    • Provide clear technical guidance on integration best practices for ACH, EFT, card, payouts, reconciliation, and embedded finance workflows.

    Solution Delivery & Project Management

    • Manage multiple customer implementation projects simultaneously with clear timelines, milestones, and progress reporting.
    • Coordinate internal teams to ensure required resources are aligned for each customer launch.
    • Identify risks and blockers early and drive timely resolution.

    Customer Training & Enablement

    • Deliver customer training sessions for portals, APIs, financial operations, compliance workflows, and reporting tools.
    • Build and maintain documentation, checklists, SOPs, and workflows to support customer readiness.

    Post-Launch Transition

    • Ensure a smooth handoff to Customer Success & Support once the customer is live.
    • Document all integration architecture, custom workflows, and launch decisions for internal reference.

    What Success Looks Like in This Role

    • Customers complete onboarding faster, with fewer escalations.
    • Integrations go live without blockers and follow best practices.
    • Customers fully adopt VoPay's orchestration capabilities, reducing manual processes.
    • Internal teams view you as the central coordinator for delivery and implementation quality.

    Experience & Qualifications:

    • 3–7+ years in SaaS implementation, technical delivery, onboarding, or integration consulting.
    • Strong understanding of APIs, RESTful services, webhooks, and system-to-system integrations.
    • Experience working with financial operations, payments, fintech, or compliance workflows is an asset.
    • Excellent communication skills with both technical and non-technical stakeholders.
    • Strong project management and problem-solving skills.
    • Comfortable leading customer-facing technical conversations.

    Nice to Have:

    • Experience in fintech, payments, ERP, treasury systems, lending, or embedded financial services.
    • Ability to read API logs, JSON payloads, and troubleshoot integration flows.
    • Familiarity with core banking, payment gateways, ACH/EFT, and ledger systems.

    Vopay International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Seniority Level

    • Mid-Senior level

    Employment Type

    • Full-time

    Job Function

    • Information Technology

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