- Define and implement the knowledge management framework & strategy across operations and drive continuous improvement of this framework in collaboration with key stakeholders and team members.
- Create, capture, organize, and assess knowledge assets for use across the organization.
- Enhance or develop Training & Onboarding program, including reviewing best practices, existing tools and methodologies, evaluating customer needs, creating or organizing content and leveraging technology.
- Collaborate with teams to integrate internal and external change management activities into overall program and project plans.
- Support managers, business sponsors, and project teams in their roles as change champions.
- Build collaborative relationship and works with other Business Unit partners (eg: Client & Customer Relations, Human Resources, Communications, Technology Solutions) in the formulation and delivery of plans and activities to support knowledge management, training & onboarding and change management activities.
- Ensure change management training materials, user information and process documentation such as online documents, manuals, user guides, FAQ's, work/process diagrams are designed and delivered.
- Post secondary degree in business administration, adult education or similar, with experience in customer service delivery, change management, facilitation, project management or other related field.
- Knowledge of communication theories and practices in order to develop communications strategies, plans and tools regarding change initiatives.
- Conceptual and analytical problem solving skills.
- Knowledge of standard project management principles to ensure proposed changes are managed through the appropriate channels
- Knowledge of change management theories and project management theories and practices in order to develop and implement change management strategies and plans.
- We believe in progress with purpose.Innovative technology A record of sustainable growth,Investment in diversifying lines of business
- We support your growth.Career development opportunitiesEducation support
- We care about people. Competitive salary and benefits package Recognition programs
Registry Operations Support Coordinator - Regina, Canada - ISC
Description
Company Name:
Information Services CorporationLocation: Regina, Saskatchewan
Status: Full-time Permanent
Job Close Date: April 29, 2024
SGEU Level: 10 $ $45.53/hr.
We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.
We are looking for a Registry Operations Support Coordinator to help grow our business and contribute to our future.
The Registry Operations Support Coordinator partners with the Registry Operations teams to define and deliver ISC's Registry Operations Knowledge Management Strategy, Training and Onboarding support for internal and external customers and supports the delivery of change management activities with various stakeholders.
Reporting to Director, Customer & Client Relations, other highlights include:
What you'll need:
What we offer:
Help us put the right information in the right hands, at the right time. If this opportunity interests you,