Student Services Assistant Manager - Vancouver, Canada - Alma Mater Society of UBC Vancouver

Alma Mater Society of UBC Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

The Alma Mater Society (AMS) is the University of British Columbia's (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus.

The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.

Position title:
Student Services Assistant Manager

Department:
Student Services

Reports to:
Senior Manager, Student Services

Supervises:
Student Services Coordinators

Employee status:
Full-Time, Temporary, Salaried

Length of term:
Mid-Jan End April 2025

Hours per week: 37.5

Compensation:
Extended Health and Dental package, Meal plan, Hybrid Work, Professional Development Opportunities

Salary Range:
$60,000 - $65,000 annually
About the AMS

The Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada.

Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement.

The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members.

In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments.

The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.

Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience.

From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interests to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia.

The AMS is student-led, student-focused, and always student-first.

Position Purpose:

This position assists the Senior Manager, Student Services with the management and administration of the AMS Student Services.

The Student Services Assistant Manager oversees the daily operational needs of some of the AMS Services, in conjunction with the Coordinators of each Service.

The Student Services Assistant Manager works with the Senior Manager, Student Services, Executive Committee, AMS Council, and the aforementioned Services Coordinators in developing and executing a short and long-term vision for the AMS Services.

The Student Services Assistant Manager is charged with the development of a detailed budget for the AMS Student Services departments they are responsible for, adherence to AMS Code and Policies within the Services, management of direct reports, and the upkeep of relationships with stakeholders, partners, and sponsors crucial to the continued success of the services.

The Student Services Assistant Manager works closely with key stakeholders and direct reports to ensure that the AMS Services continue to offer accessible, relevant, and reliable services to the UBC community.

Duties and Responsibilities:

Assist the Senior Manager, Student Services with liaising between the AMS Executive and the AMS Student Services
Steward and implement the strategic plans for AMS Student Services
Coordinate the orientation and effective transition of new Service Coordinators and Assistant Coordinators
Support Service teams with volunteer and hourly staff hiring and training.
Participate in and facilitate conflict resolution within the Services as required
Attend AMS Council meetings as necessary and support reports to council
Participate in hiring and onboarding processes for relevant Service Coordinators and Assistant Coordinators
Oversee marketing, promotion, and outreach campaigns for AMS Services, working alongside the AMS Marketing and Communications department.
Support the budgeting for the AMS Student Services department working with the Service Coordinators and the Senior Manager, Student Services
Oversee the utilization of the budget authorizing reimbursements, keeping track of expenses and justifying overage/underage as required by Senior Manager, Student Services
Oversee the use and operation of the AMS Services offices and shared space
Conduct regular assessment of each designated services' progress and usage through data collection and reporting
Work within the AMS mission statement and values to operate a successful department
Other duties as required