Inside Sales - Coquitlam - Mahler Machining

Description

Overview

Mahler is a high-growth and leading manufacturing partner for OEMs throughout British Columbia, the US, and across Canada. As our team grows, we are looking for an Inside Sales / Estimator to join our sales team to support our quoting, estimating, and customer communication activities. This role is well-suited to a detail-oriented and technically curious individual who is eager to deepen their understanding of how parts move from customer drawings to finished components on the production floor, or who already brings that knowledge and is looking to apply it in a fast-paced, team-oriented environment.

We do not require any specific experience other than a demonstrated passion for manufacturing, aptitude for technical skills, and a willingness to work in a fast-paced team environment. As a high-growth organization, we want team members who act like owners and want to grow professionally with a collaborative and supportive team.

Position Summary

The Inside Sales / Estimator will support the estimating and quoting process while acting as a key point of contact for customers on routine quote and order-related inquiries. Working closely with Estimating, Production, Purchasing, Quality, and Sales, this role helps ensure quotes are accurate, timely, and aligned with shop capacity and customer expectations. This position offers exposure to machining, manufacturing processes, and ERP systems, with structured review and mentorship from senior team members. There is significant potential for upward progression as our business continues to grow and expand.

Key Responsibilities

• Manage customer RFQs, ensuring drawings, specifications, quantities, and revisions are complete
• Set up quotes and estimates in our ERP (ProShop), including individual parts and assemblies
• Review client drawings to identify specific requirements (material, tolerances, finishes, inspection needs, and special manufacturing processes)
• Determine appropriate manufacturing approach (in-house, outsourced services, or a combination)
• Work with our material and subcontracted vendors to devise component pricing
• Coordinate with Production to obtain manufacturing time and process estimates
• Compile completed quotes for internal review and approval prior to customer submission
• Develop into a strategic view of pricing strategy and price points across our clients
• Submission and management of client quotes, feedback, and developing insight into order patterns
• Serve as a primary point of contact for client questions related to pricing, lead times, and order status
• Navigate ProShop and QuickBooks to retrieve job, quote, pricing, and order information
• Support order processing activities: PO creation, order acknowledgments, and delivery updates
• Assist with drawing clarifications, tolerance questions, and discrepancy resolution both internally and externally with our clients
• Support non-conformance communication, RMAs, short shipments, and rework/replacement
• Maintain accurate records, organized documentation, and proper revision control across all systems
• Review job profitability and investigate why margins would have deviated from original estimates

Desired Background & Qualifications

• Post-secondary education required with any of the following as highly relevant: Engineering, manufacturing, machining, drafting, trades, or a technical discipline
• Shop or machining experience is an asset, but not required
• Ability to read mechanical drawings and extract key information (materials, tolerances, finishes)
• Strong computer skills and comfort working in ERP systems (ProShop experience is an asset)
• Demonstrated passion for manufacturing either professionally or personally
• Experience working with internal teams and external customers or vendors
• Computer literate with proficiency in the Microsoft suite, including Excel
• Familiarity with CAD software (SolidWorks) is a plus

Key Characteristics & Skills

• Exceptional attention to detail and organizational discipline
• Ability to work under pressure and prioritize a high volume of RFQs while maintaining accuracy
• Clear written and verbal communication skills
• Professional and customer-focused mindset
• Willingness to learn and understand machining processes and shop operations
• Comfortable working across departments and speaking up when questions are needed
• Ability to work independently with structured review and feedback
• Strong alignment with our company's core values

Compensation & Benefits

• Compensation: $55K to $65K negotiable based on experience
• Leading benefits program that includes Extended Health, Dental, Life & Disability Insurance
• Flex health and lifestyle spending accounts on top of regular benefits
• Paid vacation starting at 2 weeks, 3 weeks at 5 years
• Paid sick days: 5 days
• Discretionary annual bonus based on individual and company performance
• Sweet employee events

Why Join Mahler Machining?

• Exposure to real-world estimating and manufacturing operations
• Structured support and review while developing technical and business skills
• Opportunity to grow within a fast-moving, collaborative manufacturing environment
• Direct interaction with customers, production, and leadership

About Our Company

For over 40 years, Mahler Machining has been providing high-precision components for BC and international customers. No two days will be the same, given our company\'s focus on low- to medium-volume, high-complexity work across a variety of industries, including deep-sea submergence, aerospace, alternative energy, medical, and manufacturing OEMs. Our climate-controlled 20,000-square-foot facility in Coquitlam, BC, is equipped with 20 CNC machines, including a mix of 3, 4, and 5-axis vertical mills, lathes, and 7-axis mill-turns. Quality is central to everything we do – we're ISO 9001 and AS9100 aerospace certified with a full quality control department consisting of two CMM's and two full-time inspectors. Come join our growing team of 45+ team members across three shifts. Culture matters. Our high-functioning team has aligned and co-created core values that guide our team's actions. Respect, Ownership, Humility, Growth, Excellence, Team First, and Hustle. We love what we do, and we enjoy ourselves while we do it. We encourage candidates to review these values before applying to ensure we are aligned.