Membership Sales - Halifax, Canada - YMCA of Greater Halifax/Dartmouth

YMCA of Greater Halifax/Dartmouth

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Membership Sales

Reports To:
Membership Director

Position Status:
Part-Time

Compensation:
$15.50 per hour

Start Date:
Immediately

Location:
John W. Lindsay YMCA

The YMCA is a place where everyone belongs.

We are committed to providing equal opportunity for all, in a welcoming space that is both nurturing and fun - in a community of shared responsibilities, where children and families can thrive.

There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places.

When you join our team, you don't just get a job - you'll embark on an exciting path in career development.

You will be part of a team that provides children, youth, and adults of all ages a sense of belonging in their community.

The Opportunity

Reporting to the Membership Director, the Membership Lead is considered an integral component to ensuring membership growth and retention in support of operational and fiduciary objectives.

Through collaboration and leadership of Membership staff, ensures quality member experience while participating and engaging in Y services, including, planning, orientation, subsidy management, and staff/volunteer supervision.

Is an Advocate to support timely, meaningful resolution of member concerns.

Responsibilities

Provides support to Association membership growth and retention strategic plans by ensuring quality member experience. Serve as champion for quality commitment and profiling the Y as advocate and community partner in support of healthy communities.

Includes:
promotion of comprehensive Y programming, timely issue resolution, maintenance of retention data, and front-line support to new and existing members

Through leadership of Membership Associates and Support Staff, ensure delivery of Serving All Member (SAM) quality standards through provision of welcoming, inclusive, and positive membership experience. Includes ensuring effective member onboarding, registration, record maintenance, collection, and financial assistance processes, in addition to facilitation of timely resolution of Member concerns
Foster collaborative, serviceoriented partnership with external community contacts, agencies, and vendors to ensure delivery of responsive, meaningful programming in support of Healthy Communities. Provide positive support to programs, and promotional activities to portray Y values, program offerings, and mandate delivery (i.e., Healthy Kids Day, Monte Carlo, etc.)
Responsible for administrative functions in support of Y mandate and Member Relations Strategy, including cash reconciliation, accounts receivable, thirdparty billing, and compilation and presentation of Department Reports (i.e., member reports, cash outs, etc.)
Ensure compliance with all safety requirements, industry standards, and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers

Including:
sign-in processes, maintenance of staff certifications, maintenance of staff/volunteer files, Duty Manager Rotation, Code Adam response, surveillance, incident reporting, and compliance with Association policy and Child Protection Standards

Ensure fair, consistent, and equitable administration of all staff and volunteer Talent Management processes including Onboarding, Development, training etc. Ensure modeling and championing of YMCA behavioural standards regarding professionalism and respectful workplace requirements.
Other duties as assigned

Qualifications & Skills

University or College program an asset
35 years experience in member relations
Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
Excellent verbal and written communication
Experience in fundraising or nonprofit sector is an asset
Strong interpersonal skills including tact, diplomacy, and ability to establish rapport with client
Strong attention to detail
Flexibility to work irregular hours required
Intermediate proficiency in Microsoft Office Suite

We Offer

Individual and family YMCA Membership options
Access to discounted childcare and programs

We look forward to hearing from you

The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to selfidentify._