IT Specialist - Waterloo, Canada - University of Waterloo

University of Waterloo

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Term: 1 year

The IT Specialist - Web Admin is responsible for providing a wide variety of IT support and for the administration, development, and deployment of web systems and infrastructures to enable and improve outcomes for administrative, teaching and research computing at the Faculty of Environment.

In addition to overseeing the Faculty's web initiatives, the Specialist provides expertise in Unix infrastructure, operating systems, and multimedia.

The Specialist is also responsible for the provision and support of all information technology and related computing systems in the Faculty.

Responsibilities:

IT Support, including but not limited to:

Deliver advanced level problem solving for Windows and Macintosh platforms. Working with clients to support and resolve their computing and related IT issues (hardware and software)
Problem solve a variety of computing related issues within the Faculty
Provide support for computing lab workstations and servers, and for redeployment and troubleshooting/maintenance of lab computers
Expertise in Unix systems, servers, and Virtual Machines (VMs). Administer, configure, maintain and test Unix servers and VMs, ensuring they are kept secure. Develop and maintain backup procedures to ensure mínimal downtime and data loss
Research and provide expertise on a variety of tools and processes
Develop, document, and implement standard operating procedures (SOPs), strategies, and best practices for a wide range of IT areas of operation, for the Faculty's webspace and its underlying infrastructure
Manage secure access to confidential data, such as the National Survey of Student Engagement (NSSE) and Canadian Graduate and Professional Student Survey (CGPSS)

Web Administration/Development, including but not limited to:

Consult and lead the Faculty's web managers with their sites, devise a web strategy that is tailored to their goals, finding creative solutions to their needs, keeping them abreast and train them of new technologies/options, and guide them through major web system upgrades
Assist web managers in analyzing, distilling and understanding site analytics and metrics
Work with IST developers in the design and deployment of campuswide web systems initiatives
Ensure all the Faculty's sites meet the AODA, University policies, and best practices on SEO, security, and privacy
Researches Web technical developments for relevance to teaching/research and office environments
Collaborate with colleagues across campus on projects that benefits the Faculty and the University
Serve as the Faculty's primary point of contact for the web and oversee all the Faculty's sites throughout its lifecycle
Active in the Campus WCMS development community including alpha/beta testing of new system upgrades
Develop features and functionalities within the WCMS that aligns with Faculty's and campus's needs

Services Development, including but not limited to:

Explore new tech on how it can benefit the faculty and then design, develop and deploy
Recommend enhancements and improvements to systems and processes; provide guidance on technological evolution
Virtual Reality and Augmented Reality technologies specialist, assessing needs and supporting teaching and experiential learning initiatives
Generate creative elements
Develop and implement plans in accordance with MAD and ENV's strategic and operational plans
Project management
Trains and cosupervise helpdesk assistants

Qualifications:

A university degree in computing or computingrelated discipline together with relevant experience, or an equivalent combination of education and experience
Experience in providing academic and research support in a university context.
Experience with a wide range of webrelated Content Management Systems (e.g., Drupal, WordPress)
Experience with tools that are central to a administrator's or developer's toolbox (Git, integrated development environment (IDE), graphics manipulation tools, project management tools, Infoblox, etc)
Experience working in multiple operating system environments (including Windows, MacOS, Linux).
Ability to solve problems independently and be a selfstarter is required
Strong interpersonal and (oral and written) communication skills are required to work collaboratively with MAD team and with campuswide colleagues
Ability to work on several projects simultaneously and have excellent time management, planning and organization skills, project management skills
Programming skills are required

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each si