- Gather information from cross-functional teams including Product Management, Product Marketing, Engineering, UX, and Quality Assurance to write, edit, update, and publish Technical User Manuals, Getting Started Guides, articles, notifications, and reference materials.
- Work with technical teams to write, edit, update, and publish product release notes and incident summaries.
- Work with subject matter experts to ensure content is accurate and relevant.
- Edit the work of other writers.
- Mentor more junior writers.
- Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.
- Contribute to the implementation of a new structured authoring tool.
- Contribute to the development and maintenance of the Style Guide, Glossary, and templates.
- Contribute to the development of processes and best practices for content lifecycle management.
- Ensure that all content is technically aligned and has a consistent voice.
- A diploma or degree in related field (technical writing, information design, English, communications, etc.) or directly related experience.
- 7+ years' experience as a Technical Writer.
- Experience writing and editing technical content for different audiences, both technical and non-technical.
- Experience editing and providing feedback to other writers and SMEs.
- Experience working with content management and/or structured authoring tools (e.g., DITA, Flare, Paligo).
- Excellent organizational skills and high attention to detail.
- Great critical thinking and problem-solving skills with an ability to communicate complex ideas in clear, concise ways.
- Advanced understanding of templates, styles, and formatting.
- Ability to manage multiple priorities in a high-growth, fast-paced environment with tight deadlines.
- Experience working at a medium to large-sized business and with cross-functional teams.
- Eligibility to work in Canada. This is a must Our team works business hours in the Mountain time zone.
- An opinion on the Oxford comma
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ServiceTitan Alberta, CanadaReady to be a Titan? · As a Technical Writer at ServiceTitan, you'll be supporting our commercial and construction customers through engaging and effective documentation, including release notes, training content, and supporting documentation for new features, product improvement ...
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Userful Corporation Calgary, CanadaUserful's solutions have won multiple awards, secured strategic global partnerships, and have been deployed in countless Fortune 500 and notable companies globally including Audi, HP, Samsung, LG, Unilumin, Comcast, Coca-Cola, Wayfair, Ford, Dell, the Calgary Tower and more · **T ...
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S I Systems Calgary, CanadaSenior Technical Writer with OCM experience to support the project team on an IAM initiative in a enterprise environment · Our client is looking for a Senior Technical Writer with OCM experience to support the project team on an IAM initiative in a enterprise environment. · Succe ...
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Senior Technical Writer - Calgary, Canada - Blackline Safety
Description
Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
Responsibilities:
Skills/Qualifications/Education:
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