Office Admin - Etobicoke, Canada - Ultraseal Glass Corp.

Description

• Answering inbound calls and multiple phone lines during busy periods
• Outbound calls to customers on estimate follow up.
• Entering leads into our customer service based system
• Providing professional customer service to all callers
• Greeting and directing people coming into the office
• Routing calls to the correct people within the company
• Filing, jobs processing and dealing with customer files
• Remain current on program and corporate products and processes.
• Participate in continuous improvements, with focus on service excellence.
• Participate in cross training initiatives and mentoring opportunities.
• Quickly and efficiently resolving any customer complaints
• Various other tasks as assigned

• You have highly developed organizational and priority setting skills to manage a variety of tasks with varying complexity and timeliness
• You can work independently in a fast paced, highvolume environment with mínimal supervision.
• You are confident reading incoming correspondence, determining if there are any issues that need to be addressed immediately, and gathering the information necessary to recommend a course of action.
• Strong analytical skills and the ability to problemsolve with mínimal direction.
• Excellent multitasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
• Excellent keyboarding, proof reading and data entry skills with emphasis on accuracy.
• Ability to handle confidential and sensitive information with discretion and tact.
• Highly developed interpersonal skills and the ability to work independently and as a member of a team.
• Familiarity with MS Office Products.

• Dental care
• Extended health care
• Vision care

• Monday to Friday