Client Care Coordinator - Surrey, Canada - MD Wellness Solutions

Description

Client Care Coordinator

MD Wellness Solutions is hiring a full-time Client Care Coordinator to join our collaborative multi-disciplinary team who believes that every client deserves a highly personalized experience with exceptional results. Since 2012, MD Wellness has built a reputation as a physician-led provider of aesthetic treatments. We are known for our customized care plans, elevated levels of service, and personalized follow-up. Our goal is to ensure every client feels seen and heard and in-choice of their care plans, particularly clients who want a voice/agency in their care plan.

This role is for - 5 days per week.

The shifts for this role alternate between the follow:9 a.m. - 5 p.m.

11 a.m. - 7 p.m.

One shift of 12-8 shift weekly

1 Saturday per month.

July and August:
No Saturdays and the clinic is also closed the Friday of all long weekends.

(4 day long weekend).


Role Overview and Opportunities:

You will value attention to detail, demonstrate a high level of curiosity that allows you to be continuously open to improvements and you will highly prioritize self-care in presenting your personal best to each client and colleague.

From scheduling, greeting, photography, credentialing, educating, product selection to follow-up, you are highly focused on forming a relationship with each client.

In this role, 25% of your time (approximately 1 day/week) is spent on schedule management, confirming appointments, making outbound retention calls, and ensuring the client schedule is optimized to service providers and clinic capacity.

Responsibilities:

• Deliver exceptional customer service through all client interactions with a focus on building lasting relationships and elevating the MD Wellness client experience. Every call and interaction matters.
• Be the first point of contact to welcome clients and help guide them through their visit; checkin, intake, outlining appointment flow and what to expect, assist service providers with photography, product selection, wrapping bagging, and retail sales.
• Follow, improve, and streamline all administrative procedures with the goal being a seamless, elevated experience for each client.
• Excellent phone skills and ability to manage three (3) phone lines.
• Understand, execute, and follow clinic processes and protocols.
• Demonstrate professionalism, exceptional communication and conflict resolution skills, dependability, diplomacy, and an excellent attendance record.
• Manage time and resources effectively and efficiently in a selfdirected manner. Always strive to improve clinic flow, client experience, and best results.
• Be selfdirected and contribute to a highperformance team with confidence, vision, and a mindset of continuous improvement.
• Participate in educational events and training opportunities for ongoing growth and development.

Qualifications:

• Minimum 2 (two) years experience in medical/aesthetic/spa reception or customerfacing role.
• Knowledge and experience with scheduling software and basic Excel.
• Proven ability to establish rapport, build longlasting relationships, and create a welcoming atmosphere.
• Work habits include a high level of accuracy, efficiency, and focused organizational skills.
• Experience in conducting introductory client consultations by phone, virtually, and in person.
• Experience in retail sales, pointofsale, and invoicing.
• Knowledge and a proven track record of sales with medicalgrade skin care including ZO SkinHealth, SkinCeuticals, EltaMD Sunscreens, Vivier, and SkinMedica.
• Experience with using before and after photography.
• Experience with event planning, social media management, and enewsletter communications
• Previous experience with Accuro and Jane app is an asset.
• Proven track record for setting and meeting goals.
• Able to prioritize and manage time efficiently.
• Attention to detail with patient confidentiality, medical information, safety, procedures, and protocols.
• Proven initiative and solutionoriented mindset.
• Strong verbal, computer, and written communication skills.

We Offer:

• A supportive and enriching work environment with opportunities for professional development. We appreciate feedback and continuously look for areas in which we can improve.
• A bright, modern clinic with 6 treatment rooms in South Surrey at Morgan Crossing, a thriving lifestyle centre filled with premiere shops and services.
• Extended health benefits including dental and vision.
• Periodic incentives (profit sharing).
• Career development and training via inclinic training and from industry partners so that you can continue to grow and contribute in your position.
• Employerpaid learning opportunities.
• A highly cohesive team dedicated to bringing out the best in each other.
• 3 weeks vacation per year.
• Access to cosmetic treatments including complimentary services and staff pricing on skin care products.
• Free parking.

About Dr


Tkatch:
Dr. Tkatch is a le