STAGE - Business Analyst Social (H/F) - Waterloo, ON, Canada - Société Financière Manuvie

Description

Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux.

With work that makes a difference in a flexible and supportive environment, while helping customers achieve their dreams and aspirations?
We offer competitive compensation and a supportive work environment with flexible hours. You will join forces with other talented people to support Knowledge Management & Training needs of Manulife bank.

The documentation aspect of this role includes making updates to existing documents, creating new documents, as well as overseeing and coordinating a procedure governance control process in collaboration with teammates.

The training aspects of this role include providing required training on new and changing impacts to operational processes to ensure our staff are prepared to embrace changes and support our customers.

You will be working collaboratively with Manulife Bank's Agile Delivery Organization as an enablement service to impacted stakeholders. Management and oversight of our Procedure Governance Program
Playing a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective
Working with stakeholders to identify appropriate training audiences and delivery approaches
Planning and delivering training through various mediums - in person, remotely via Teams, or via eLearning modules
Partnering with Agile squads and other bank delivery teams to represent training/documentation impacts to support smooth delivery
Using your problem-solving skills and sound judgement to make business decisions and recommendations to support priority delivery

What we are looking for:
The training and knowledge management profession isn't new to you. You've spent three (3) years or more growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing training and leading documentation in a fast paced, professional environment You are a strong communicator
Salesforce / ManuKNOW knowledge is an asset
Agile Delivery knowledge is an asset
Adult Education experience or education is an asset
Knowledge of Manulife Bank products and services is an asset
You never lose sight of the customer - their needs and their experience in doing business with us. You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups
You successfully manage competing priorities like a champion
You're a capable and innovative problem-solver using sound judgement to make business decisions that get results and solve customer problems
You are familiar with different approaches for the project teams you're involved with - whether that is waterfall, agile or some creative blend of the two
And if you have professional accreditation in training, 'train the trainer', adult education background, that's even better

You don't like to stand by when you notice that there's something that could work better for your project, team, or Manulife.

You already know a bit about financial services and Bank products, regulatory environments, and the types of technology solutions that allow a Business to lead them
Flexible work policies and strong work-life balance.
We create opportunities to learn and grow at every stage of your career.
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.

Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions.

Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains).

Vous pouvez consulter le site de Manuvie à l'adresse manuvie.00 CAD - $94,000.00 CAD Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à .Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation.

Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers.