Customer Support - Newmarket, Canada - Descon Conveyor Systems

Descon Conveyor Systems

Verified Company

Newmarket, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Support / Parts Supply Coordinator

Located in Newmarket, Ontario, Descon Conveyor Systems provides cutting-edge conveyor system solutions to the food and beverage industries throughout North America.

Our highly responsive and collaborative team is comprised of 100+ employees who are focused, capable and passionate about what they do.

We feel privileged to play in a very high-end market and compete head-to-head against massive global corporations.

Our success principles of _Learn, Innovate, Deliver_ help make us feel empowered to take on any task no matter the size.

Due to sustained growth we are currently looking for a
Customer Support / Parts Supply Coordinator to join our growing team.

Responsibilities

Engage with customers and assist them in finding the parts they are looking for, including answering questions, educating on product usage and providing advice for maintenance and installation.
Intervene in situations where a customer is dissatisfied, and come up with creative solutions to maintain business when dealing with backorders, damaged parts etc.
Record all sales and customer transactions that occur in Descon Purchasing software.
Inspect returned parts to find defects and promptly assist the customer with a replacement parts.
Assist with purchasing of various components, and fabricated material related to the assembly and installation of conveyors.
Source new vendors and suppliers, get quotes for materials, ensuring Descon gets best pricing on all purchases.
Participate in fulfilling shipments of spare parts for Descon's clients.
Compare product deliveries with issued purchase orders and contract vendors when there are discrepancies.
Performs other duties as required.

Requirements:

Customer relations management, and previous demonstration of salesmanship.
Strong work ethic and organization skills
Experience with order desk would be an asset.
Experience ordering hardware/spare parts is mandatory.
Previous work experience in the conveyor industry or manufacturing environment would be a significant asset.
Experience reading purchase orders and packing slips.
Computer proficient, especially with Microsoft Office and Excel.
Experience navigating Enterprise Resource Planning Software (ERP) software would be a significant asset.

Benefits: