Description

Global Financial Firm has an immediate contract for an experienced Application Support Analyst

12 Month Contract

Hybrid- onsiteMISSION AND OBJECTIVES

• Main local contact point and expert for LAP system (including LAP NAR Business Objects reports), working with end users, business analysts and developers.
  • Providing round the clock support for the LAP application (Canada and US working days, with on-call coverage outside of business hours)
  • On quarter ends, provide extended hours coverage, including weekend support
  • Consolidating existing knowledge database (Wiki)
  • Automating processes for common tasks and reporting
  • Providing input to technical designs
  • Communicating with other members of the Support LAP teams in the same and other locations
• Managing issues and requests logged through Service Now and JIRA
  • Direct problem resolution or bug logging
  • Working with developers managing application/server access
• Follow Change Management procedures

MAIN RESPONSIBILITIES

• Prioritization, resolution, and escalation of user and application queries and issues
• Proactive application and system monitoring
• High degree of communication with users, management, developers, and peers
• Involvement with technical and functional quality processes and reviews
• Work as part of the Global LAP Support team providing round-the-clock coverage

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

Minimum Bachelor s level of education or equivalent
5 7 years of IT experience, preferably in a support role
Excellent communication skills in English are mandatory (both written and verbal)
Experience in a banking environment is preferable

TECHNICAL COMPETENCIES

UNIX/ Linux
Shell Scripting
SQL (Sybase or Oracle)
C++ (or Java)

OPTIONAL COMPETENCIES

Accounting systems
C#/.NET
Microsoft Office
Autosys
Business Objects
ITIL fundation
Python

SKILLS AND BEHAVIOURS

Reactivity & ability to understand problems and situations and to draw out logical conclusions
Effective Communication, Rigour, Method, Autonomy, Patience
Flexibility
Adaptability and desire to learn new products and technologies
Incident, problem and change management skills